Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.

[ Browse by Service Category : Information Services : Sub-Topics of Information Sources (208) ]

Energy Information Services

Programs that provide information about energy, energy utilization, products that use energy, or weatherization options including specific tips about products and techniques that can make people's homes and businesses more energy-efficient and reduce energy consumption. Energy information may be accessed on a website or in person; by telephone, email, chat, text or other communication channel; and in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field.

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Event and Entertainment Services

Programs that provide information in person or by telephone, website, email or other communication channel regarding activities and events taking place in the community, or access to leisure particulars such as sports results, music hit lists, TV soap updates or theatrical and television schedules. Also included are phone-based programs such as a Dial-a-Story or Dial-a-Joke that provide free access to archives of entertaining audio recordings.

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Government Information Services

Programs that provide information about government offices and services that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. In some cases, assistance is available to help identify and locate an appropriate office.

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Legal Information Services

Programs that provide information about specific legal problems and procedures that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field. Also included are legal aid services, bar associations and other programs that provide basic information about family law, landlord/tenant law, immigration law, consumer law, elder law, patient rights, the rights of persons with disabilities, the criminal justice system, the civil court system and other legal topics via workshops, classes, speaking engagements, printed materials, websites and other similar educational avenues. = Legal Education/Information

[ View Programs and Services (59) ]

Medical Information Services

Programs that provide information about specific health and health-related topics including diseases and conditions, birth control, alcohol and drug abuse, mental health, safety and other similar topics that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field. Also included are 811 or similar services that, in addition to answering medical questions, help callers determine if they are experiencing a medical emergency and need immediate treatment.

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Shelter Information Services

Programs that provide information about homeless shelters, transitional shelters, domestic violence shelters, runaway/youth shelters and other emergency shelter resources, their hours of intake, their location (in situations where their address is not confidential), a contact number and other descriptive information that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. Current information about bed availability is not usually provided.

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Time/Temperature/Weather Information Services

Programs that provide details about the current time, temperature and weather forecast that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel.

[ View Programs and Services (1) ]

Youth Issues Information Services

Programs that provide information about specific youth-related topics such as alcohol and drug abuse; child abuse; sexuality; sexually transmitted diseases; AIDS; birth control, pregnancy and choices; sexual assault; weight management; relationships; dealing with feelings; family concerns; dealing with rules; and school, career and life choices. Information may be accessed on a website or in person, or by telephone, email, chat, text or other communication channel. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the needs and interests of youth.

[ View Programs and Services (4) ]

The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


Please Note: Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Information Centre of Ottawa (CIC) cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it.

This Site is linked to other websites that are not under the control of and are not maintained by the Community Information Centre of Ottawa (CIC). The CIC is not responsible for the content of those websites. The CIC is providing these links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by the CIC of those websites. Anyone linking to this site must comply with these Terms and all applicable laws.