[ Browse by Service Category : Topics Related to Long Term Care Ombudsman Programs (1) ]

Adult Residential Facility Complaints

Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of group residences for adults with disabilities, assisted living facilities, and senior residential care homes.

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Health Law

Programs that provide assistance for clinics, hospitals, provider networks, health maintenance organizations, home health care organizations, imaging centres, nursing homes, pharmacies and other organizations in the health care industry in need of legal advice or representation regarding legislative and regulatory issues, patient/resident issues, staff issues, certificates of need, third party payments, alternative health care delivery systems, licensing and accreditation, institutional review, policy and procedure development and implementation, physician contracts and compensation, and medical ethics issues such as withholding or withdrawing medical treatment. Health lawyers also provide legal services for organizations confronted with a health-related investigation or litigation; and offer support regarding a wide variety of operational issues such as medical records systems, PIPEDA compliance, patient confidentiality, informed consent, physician recruitment, quality of care and utilization management. Some lawyers in this area may also represent patients.

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Patient Rights Assistance

Programs that provide information, education, advocacy and/or other forms of legal assistance which relate to the rights of people who are patients in a health or mental health care facility, who are residents of convalescent or other long or short-term care facilities including adult residential care homes, or who are incapacitated and are being cared for at home by family members. Services may also be available to significant others of these individuals.

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Long Term Care Options Counselling

Programs that offer an interactive decision support process that helps individuals in need of long term care and their families understand their strengths, needs, preferences and unique circumstances and weigh the pros and cons of available alternatives. The consultation includes a discussion of the factors to consider when making long term care decisions, information about the range of long term care support options available in their community (such as personal care, transportation and medication management) and resources that can help them pay for services. The program also provides decision support to help identify next steps in the process and help in connecting with services, if needed. The service is generally available to older adults and adults of any age who have a disability; can be of benefit to people using their own resources to pay for services; and may be provided over the telephone or in person (at home, at an agency, in a hospital, at a rehabilitation or nursing facility or in another setting of the person's choosing). The objective of the program is to allow people to live as independently as possible in the setting of their choice.

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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


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