Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.

[ Browse by Service Category : Topics Related to Utility Service Providers (13) ]

Utility Assistance

Programs that provide financial assistance for people who are at risk for having their utilities shut off; offer discounted utility services; provide disconnection protection; arrange for notification regarding pending disconnection; make available special services such as large print utility bills or levalized energy bill payment arrangements which support people's ability to make their payments; or supply wood, propane, butane or other fuel for heating or cooking purposes in situations where people have no other means of acquiring them. Utility assistance programs may have age, income, disability, need or other eligibility requirements.

[ View Programs and Services (55) | Related Topics ]

Specialized Telecommunications Equipment

Programs that pay for or provide access to TTY equipment (also known as text telephones, TDDs and telecommunication devices for the deaf), or other specialized telecommunications devices such as voice carry-over telephones, amplified telephones, telebraillers, voice-activated telephones, sip-n-puff telephones or large visual displays for use at home or in the office by people who are deaf or hearing impaired, have speech disabilities or physical limitations, or need to communicate with a person with a hearing impairment or speech disability. Included are programs that pay for or loan such equipment to people with disabilities or organizations serving them, or which operate sites where such equipment is available for use by the public.

[ View Programs and Services (1) | Related Topics ]

Utility Line Location Information

Programs that provide information about the location of gas and electric lines, water mains, telephone lines or other utility piping or cabling to prevent people who are involved in construction or other activities requiring extensive digging from severing them and interrupting utility services. In most cases, the authorities come out to the property and mark the location of lines on site.

[ View Programs and Services (53) | Related Topics ]

Disaster Relief Services

Programs that facilitate the exchange of information and/or provide short-term assistance, usually in the form of food, clothing, blankets, temporary shelter, furnishings, small appliances or temporary financial aid, for people who have suffered injuries or incurred losses due to a major disaster or large-scale emergency that disrupts the normal functioning of a community. The objective of disaster relief is to help individuals sustain their lives during the immediate aftermath of the event. NOTE: "Disaster Relief" is a category of services utilized by community human services agencies involved in disaster work. Government organizations do not recognize disaster relief as a formal part of the disaster cycle. Most of the services classified as disaster relief are considered by government to be part of disaster recovery and a few (e.g., disaster welfare inquiries) are categorized as disaster response.

[ Sub-Topics | View Programs and Services (61) | Related Topics ]

The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


Please Note: Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Information Centre of Ottawa (CIC) cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it.

This Site is linked to other websites that are not under the control of and are not maintained by the Community Information Centre of Ottawa (CIC). The CIC is not responsible for the content of those websites. The CIC is providing these links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by the CIC of those websites. Anyone linking to this site must comply with these Terms and all applicable laws.