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Alternate Name Hastings County Social Services ; OW
Location & Accessibility
Located In Community Trenton
Address & Map
91 Creswell Dr
Trenton, ON K8V 3G5
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Intersection Dufferin Ave and Creswell Dr
Bus Route Notes Quinte Access Transit Map
Physical Access Fully Accessible
Extra Transportation no
Parking Free parking
Description and Services
Description (Service) Provides an integrated program of Ontario Works, Housing and Child Care offering employment and financial assistance to help you become financially independent and to improve quality of life for you and your family. Financial assistance includes income support for basic needs like food, clothing and shelter as well as Emergency Assistance for people in a crisis or an emergency shelter. If you qualify for financial assistance you must participate in employment related activities unless you are unable due to a serious medical condition or you are required to provide care to family members. Clients 18-65 years who are not caring for pre-school age children or who do not have a serious disability or illness must participate in employment assistance activities.  
Financial Assistance - monthly allowance based on family size, housing costs and income, monthly drug benefit card, Child Care start-up costs, basic dental care for children, health-related benefits - may include dentures, emergency dental service, eyeglasses, special diet allowance, health care supplies, medical transportation funds, prosthetic devices, funerals and burials. Employment Start-Up Benefit - covers costs related to starting a job or work placement. 
Employment Resource Centre - offering practical services to assist you in your employment journey to prepare for, find and maintain employment which include: Job Vacancies Daily at, help for walk-in job search centre based on individual skills experience and circumstances, providing access to computers, internet, fax, photocopier, telephone resource materials, job banks, labour market information, assistance with resumes, referrals to job counselling/coaching and training, in-house workshops that offer knowledge of local job markets, volunteer placements, employment placement, basic education, basic adult upgrading, high school upgrading, literacy, job skills training, on-the-job training, supports to self-employment, referrals to self-employment programs, Learning Earning and Parenting (LEAP) helps young parents finish high school, improve parenting skills, locate and maintain employment. English as a Second Language (ESL) classes.  
Trenton/Quinte West – 91 Creswell Drive 613-392-1387 ext. 2216
Hours Mon-Fri 8:30 am - 4:30 pm excluding statutory and public holidays
Areas Served Frankford ; Quinte West
Eligibility Ages: 18 year(s) - 65 year(s) 
Employable youth ages 16-17 year(s) and up who cannot live at home but are attending school or seeking employment. Financial need is determined by a review of income, liquid assets and living expenses.  
Youth and Adults 18 – 65 years who are not caring for pre-school age children or who do not have a serious disability or illness must participate in employment assistance activities and meet financial criteria.  
Each member of the household must meet at least one of the following criteria: member is a Canadian Citizen, member has made an application for status as a permanent resident under the immigration and Refugee Protection Act (Canada), or member has made a claim for refugee protection under the immigration and Refugee Protection Act (Canada), member is able to live independently and make own arrangements for supportive services. See Hastings County website for detailed information
Application Ontario Works, Housing or Child Care telephone 613-771-9630 or Toll Free 1-866-414-0300 during regular business hours Monday to Friday from 8:30 a.m. to 4:30 p.m. Staff will help you complete an application over the phone which can take approximately 30 minutes, depending on call volume. You must have a valid Social Insurance Number to apply. Online applications can be processed 24 hours a day. 
Ontario Works 
For a listing of required documents to apply for Ontario Works or to apply on-line at
Languages English ; French
Fees None
Service Categories Adult Basic Education ~ Social Assistance Recipients ; Adult Basic Education ~ Social Assistance Recipients ~ Teenage Parents ; Adult Literacy Programs ~ Social Assistance Recipients ; Burial/Cremation Expense Assistance ; Emergency Dental Care ; English as a Second Language ~ Social Assistance Recipients ; General Dentistry ~ Youth ~ Social Assistance Recipients ; Job Information ; Job Search Resource Centres ; Medical Expense Assistance ; Mortgage Payment Assistance ; Moving Expense Assistance ; Prejob Guidance ; Provincial/Territorial Social Assistance Programs Applications ; Rent Payment Assistance ; School Based Teen Parent/Pregnant Teen Programs ~ Social Assistance Recipients ; Welfare Fraud Reporting ; Welfare to Work Programs
Contact Information
Office Phone 613-392-1387  
To Apply for Ontario Works dial 613-771-9630 or toll free at 1-866-414-0300 
You can also apply on-line at 
You can also apply on-line at
Toll Free Phone 1-866-819-9023 * Intake Access Centre 1-866-414-0300
After Hours Phone 613-877-528-9514 Canadian Mental Health Association 4:30 p.m. to 8:30 a.m. Monday to Friday including weekends and holidays for emergency accommodations and emergency food
TTY Phone 613-966-3884 Bell Relay
Fax 613-392-2876
Primary Contact Shani Hunter, Case Supervisor; Phone: 613-392-1387 ext 2228; Fax: 613-392-2876; Email:
Alternate Contact Tailona Elliott, Case Supervisor; Phone: 613-392-1387 ext 2201; Email:
Primary Executive Rhonda Phillips, Assistant Manager Employment & Financial Assistance Services; Phone: 613-966-1311 ext 2344; Fax: 613-966-4598; Email:
Alternate Executive Dino Marchiori, Manager Employment & Financial Assistance Services, Hastings County; Phone: 613-966-1311 ext 2334; Fax: 613-966-4598; Email:
Other Details
Funding City / Town ; Regional / Municipal ; Provincial

Agency Overview

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