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Alternate Name CV19 ; OCR
Location & Accessibility
Located In Community Nepean
Address & Map
Administrative Office
100 Constellation Dr, 2nd Flr
Ottawa, ON K2G 6J8
View Google Map
Intersection Centrepointe Dr and Baseline Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (3 Jun 2020): Due to COVID19, all four ESS offices are closed to the public. * Staff are available by phone and by email * Applications for all services can be completed over the phone or online. * Existing clients can call or email their caseworker. Social service hubs are closed, their activities and workshops cancelled.

Delivers and funds programs and human services to Ottawa residents in need of child care * financial assistance * employment * housing services * long-term care

Child Care: Parents and child care professionals can visit or call 3-1-1 (select language and choose option 4 “daycare”) for: Information about children's services (types of daycare, search tools and other useful resources) * Access to the City of Ottawa Child Care Registry and Waitlist to apply online for licensed child care (full fee and or subsidized for home-based, centre-based, school age or nursery/pre-school care) * Help with daycare costs (subsidy) for families who qualify * Planning for the EarlyON Child and Family Centres

Financial Assistance: Provides financial assistance for people who need temporary help with funds for food, transportation, housing/rent, medical, utilities and other basic needs through programs such as Ontario Works, Essential Health and Social Supports (EHSS) and Home Support Services.

Housing Services: See separate record for details.

Long-Term Care: Operates four long-term care homes: Carleton Lodge and Peter D. Clark in Nepean * Centre d'accueil Champlain in Vanier * Garry J. Armstrong in Central Ottawa. Services include: nursing and personal care * therapy * housekeeping * food preparation * recreational activities * spiritual care * social services. Also operates two adult day programs for seniors living in the community. These day programs provide respite care for caregivers and prevent premature admission to long-term care.

Delivers employment programs and services to Ontario Works participants and the general public to help them prepare for, find and keep a job.
Hours COVID19: Mon-Fri 8:30 am-4:30 pm
Areas Served Ottawa (City of)
Eligibility Eligible residents of the City of Ottawa
Application Call 311, select language, then 4 for Social Services for information and application for all employment and financial assistance services, including Housing Services (but excluding Social Housing Registry)
* Online application for Ontario Works,
* Ontario Works Information Video,
* Online information on the Childcare Subsidy Program
* Residential Services Homes (Domiciliary Hostels) 613-580-2424, ext. 26586
* Long Term Care 613-310-2222
* Waiting list for Social Housing Registry 613-526-2088
Languages English ; French ; Interpretive Services - available for Ontario Works and Day Care applications
Fees None
Service Categories Job Training Expense Assistance ~ Disabilities Issues ; Nursing Facilities ; Provincial/Territorial Social Assistance Programs Applications ; Undesignated Temporary Financial Assistance ; Utility Assistance
Contact Information
Office Phone 3-1-1, select language, and then 4 for social services
Toll Free Phone 1-866-261-9799, select language, and then 4 for social services
TTY Phone 613-580-2401
Fax 613-580-2652
Primary Contact Raj Hundal, Executive Assistant, GM; Phone: 613-580-2424 ext 25535; Email:
Alternate Contact Amanda Kaczmarek, Program and Project Management Officer - Issues Management; Phone: 613-580-2424 ext 34358; Email:
Primary Executive Donna Gray, General Manager; Phone: 613-580-2424 ext 25684; Email:
Other Details
Established New City of Ottawa: 2000
Funding City / Town
Elections City Council is elected.
Resources Website
Accreditation No

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