Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.
Alternate Name OCR ; Ottawa. City Operations
Former Name CV19 ; EHSS
Location & Accessibility
Located In Community Ottawa
Address & Map
Beacon Hill Shopping Centre
2339 Ogilvie Rd
Ottawa, ON K1J 8M6
View Google Map
Intersection Ogilvie Rd and Eastvale Dr
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Unknown
Parking Free parking
Description and Services
Description (Service) COVID-19 (1 June 2020): Due to COVID19, all four ESS offices are temporarily closed. Staff are available by phone and email. Applications for all services can be completed over the phone or online. Existing clients can call or email their caseworker. Social service hubs are closed, their activities and workshops cancelled.

Helps Ottawa residents who cannot afford to pay for items or services needed to maintain their housing and for health items that are not available through other programs

May help to pay for/provide:

* urgent dental care, including dentures
* eye exams and glasses
* fuel/gas/hydro arrears, deposits and reconnection fees
* rent arrears and deposits
* Assistive Devices Program (ADP) 25% consumer contribution
* bathroom aids
* surgical and diabetic supplies
* cremations and burials
* beds, cribs, high chairs
* stove, refrigerator where not provided by landlord
Hours COVID-19 -- Mon-Fri 8:30 am-4:30 pm
Areas Served Ottawa (City of)
Eligibility Financial eligibility is based on maximum asset levels and Low Income Cut-off (LICO) after tax amounts. * For certain items, verification from a third party may be needed. 
Individuals in receipt of Ontario Works and Ontario Disability Support Program (ODSP) are only eligible to receive the ADP 25% coverage from the Essential Health and Social Supports.
Application Call 3-1-1 * persons in receipt of Ontario Works or Ontario Disability Support Program (ODSP) who need help should contact their caseworker * persons with a low income can be assessed for eligibility by calling 3-1-1
Languages English ; French
Fees None
Service Categories Appliances ; Burial/Cremation Expense Assistance ; Furniture ; Insulin Injection Supplies ; Medical Expense Assistance ; Occasional Medical Equipment/Supplies ~ Surgical Patients ; Rent Payment Assistance ; Rental Deposit Assistance ; Undesignated Temporary Financial Assistance ; Utility Assistance
Waiting List No, but depending on the nature of the request and the ability to provide the documentation required, the decision may take up to one month.
Contact Information
Office Phone 3-1-1, press 1 for English and 4 for Social Services
Toll Free Phone 1-800-855-0511
TTY Phone 613-580-2401
Fax 613-560-0617
Primary Executive Cynthia Donovan, Coordinator; Phone: 613-580-2424 ext 41688; Email:
Alternate Executive Christopher Tuck, Manager; Phone: 613-580-2424 ext 245000; Email:
Other Details
Established New City of Ottawa: 2000
Funding City / Town
Elections City council is elected.
Print Material Pamphlets
Resources Website
Accreditation No

Agency Overview

Services at this Location

Similar Service(s)

Please Note: Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Information Centre of Ottawa (CIC) cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it.

This Site is linked to other websites that are not under the control of and are not maintained by the Community Information Centre of Ottawa (CIC). The CIC is not responsible for the content of those websites. The CIC is providing these links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by the CIC of those websites. Anyone linking to this site must comply with these Terms and all applicable laws.