211 Disaster Information

Site: Ottawa

Service: Flooding - Ottawa - April 20th 2019

Add Record Add Record | Suggest Update | Print Version (New Window)
Alternate Name 2019 Flood
Location & Accessibility
Located In Community Ottawa
Description and Services
Description (Service) Last updated on May 24th at 9:10 am.

Disaster event --- Flooding in Ottawa Region.

Latest Information:
* Click here for information on the current situation
* Special garbage collection in flood affected areas starting Saturday, May 25.
* Although water levels are anticipated to go down slightly over the next few days, the City of Ottawa will not begin recovery operations until water levels have receded a significant amount. Until then, residents are urged to leave sandbag walls intact and keep flood and construction debris away from the road.
* Visit the City's website for up to date information regarding the flood: https://ottawa.ca/en/residents/emergency-services/emergency-preparedness/flood-information-0
* City of Ottawa: 3-1-1 or 613-580-2400
* Canadian Red Cross Family Reunification Line 1-855-797-8875
* Red Cross (general information, phone registration, financial aid) 1-800-863-6582 (9 am-9 pm)

Getting Help
All homeowners who need support and assistance with flood remediation work inside their home, or with the dismantling of sandbag walls, may now submit online requests for assistance.
* Homeowners who will need help with sandbag removal or external debris once flood waters have receded significantly are asked to submit an online form
* Homeowners who will need help inside their homes are asked to submit a separate online form). It is recommended that you wait until you are able to assess the inside of your home before submitting these requests.
* Individuals without Internet access can call 1-844-547-2664 to apply.

Each request will be assessed by a member of the NGO Alliance of Ontario or from Ottawa Volunteer Search and Rescue based on what work is required. Each request will be responded to based on need, rather than a first-come first-served basis. Residents are asked to submit only one request for each service as multiple requests can cause additional backlogs and delay response time.

* Reach out to members of the public on the Spring Flood 2019/Crues printanieres 2019 Facebook group set up by the City of Ottawa for information-sharing

Red Cross: affected are asked to register with the Red Cross. To register: call 1-800-863-6582 * online at redcross.ca * in-person at designated community centres (Red Cross Services):
* Constance and Buckham's Bay Community Centre: daily from 10 am to 6 pm

Well water may be contaminated
Click here for more information * drinking water and hand sanitizer to residents whose wells are affected at: Ottawa Fire Station 63 (341 Bayview Drive) open daily 12 noon-7 pm

Hydro Reconnection
Residents who had hydro service shut off due to flooding should contact the Electrical Safety Authority (ESA) at 1-877-372-7233 or a qualified electrician to arrange an inspection to ensure that hydro service can be restored. The Electrical Safety Authority (ESA) is waiving all fees related to the restoration of electrical services in flood damaged areas. Anyone who has already paid this fee can contact the Customer Service Centre at 1-877-372-7233 for a full refund.

Road closures: visit https://traffic.ottawa.ca/map/ for information * the ferries in Clarence-Rockland and Lefaivre are currently closed. The Bourbonnais ferry (Cumberland) and the Quyon ferry are running with restrictions.


West Carleton-March Community Support Centre
Constance and Buckham’s Bay Community Centre, 262 Len Purcell Lane
* Open: 10 am-7 pm (building available after hours by contacting security at main entrance).
* St. John Ambulance staff on site: 10 am-7 pm
* Public Health Nurse on site: 10 am-7 pm
* Public Health Inspector on site: 10 am-7 pm
* Services: bottles of water * Red Cross staff * Emergency Social Services for emergency housing and personal support * showers * toilets * snacks * electrical outlets for charging devices * Wifi

Volunteering Opportunities:

To register for volunteering with Samaritan's Purse, visit their website * they will be offering clean up and sanitization support * volunteer must be 16 years and older (youth 16-17 years old must be accompanied by a parent or guardian * work sites generally operate Mon-Sat 8 am-5 pm


* The Canadian Red Cross is coordinating financial donations * donate to the Ontario Floods Appeal: Online or by calling 1-800-418-1111
* To donate food, contact the Ottawa Food Bank at 613-745-7001.
* To donate clothing, furniture and household items in anticipation of increased requests from residents affected by flooding * Find a Salvation Army location here

West Carleton Food Access Centre at 5670 Carp Rd is taking monetary donations to help feed first responders, military and volunteers. Open 10 am-3 pm. Email transfers can be sent to WCfoodaid@gmail.com
See West Carleton Disaster Relief on Facebook for latest updates on volunteer needs in this area.

Disaster Recovery Information:

Disaster Recovery Assistance for Ontarians: activated for Ottawa East and Ottawa West * for more information, click here * deadline to apply is September 4th, 2019
Areas Served Ottawa (City of)
Eligibility Residents
Languages English ; French
Service Categories Disaster Equipment and Supplies ; Disaster Recovery Services ; Evacuation Information ; General Disaster Information ; Volunteer Opportunities
Contact Information
Office Phone 24 hrs 2-1-1 or 613-761-9076
Toll Free Phone 1-877-761-9076
TTY Phone Mon-Fri 7 am-7 pm 1-866-540-0565
Fax 613-761-9077
E-Mail info@cominfo-ottawa.org
Website cominfo-ottawa.org
Social Media Facebook Twitter
Primary Contact Julie Demers, Data Coordinator; Phone: 613-683-5400 ext 5509; Email: julie.demers@cominfo-ottawa.org

Please Note: Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Information Centre of Ottawa (CIC) cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it.

This Site is linked to other websites that are not under the control of and are not maintained by the Community Information Centre of Ottawa (CIC). The CIC is not responsible for the content of those websites. The CIC is providing these links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by the CIC of those websites. Anyone linking to this site must comply with these Terms and all applicable laws.