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Print Version (New Window)| Record #: OCR4097 | Last Full Update: 28 Nov 2019 |
| Names | |
|---|---|
| Alternate Name | CAF ; CV19 ; OCR |
| Location & Accessibility | |
| Located In Community | Ottawa (City of) |
| Address & Map | |
| Physical Access | Not Applicable - telephone service |
| Description and Services | |
| Description (Service) | COVID-19 (30 April 2020) Due to high volumes of call, delays may be experienced. Callers are encouraged to try again if they receive a busy signal, consider calling 1-844-750-1648 or email DND.SMRC-CIIS.MDN@forces.gc.ca to be contacted by email or phone, as per the caller's preference. Visit their website for additional information. Confidential supportive counselling, emotional support, and information on options for Canadian Armed Forces (CAF) members affected by sexual misconduct and CAF leaders who are addressing such conduct in their work. The Response and Support Coordination program in which victims receive ongoing emotional support and help with navigating systems and processes. Services include case coordination * advocacy * accompaniment * referrals |
| Hours | COVID-19 -- Mon-Sun 24 hours |
| Areas Served | Canada - and deployed |
| Eligibility | Members of the Canadian Armed Forces (CAF) |
| Application | Call for supportive counselling or email DND.SMRC-CIIS.MDN@forces.gc.ca |
| Languages | English ; French |
| Fees | None |
| Service Categories | Crime Victim/Witness Counselling ~ Active Military ; Specialized Information and Referral ~ Sexual Assault Issues ; Veteran/Military Hotlines ~ Sexual Assault Issues |
| Contact Information | |
| Office Phone | Counselling 24 hours and business workdays 8 am to 5 pm 613-996-3900 |
| Toll Free Phone | Counselling 24 hours and business workdays 8 am to 5 pm North America 1-844-750-1648 |
| After Hours Phone | National Capital Region, 24 hours collect counselling/business from anywhere, Iridium: 613-996-3900 / See alternate and international phone numbers |
| Crisis Phone | Emergency Assistance 9-1-1 |
| DND.SMRC-CIIS.MDN@forces.gc.ca | |
| Website | www.forces.gc.ca/en/caf-community-support-services/confidential-counselling.page |
| Primary Contact | Émilie Faucher, Senior Communications Advisor; Phone: 613-996-3879; Email: emilie.faucher@forces.gc.ca |
| Alternate Contact | Robert Montgomery, Communications Advisor; Phone: (Cell) 343-998-7125; Email: robert.montgomery@forces.gc.ca |
| Other Details | |
| Established | 2015 |
| Resources | Website |