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Names
Alternate Name 311 ; Service Ottawa
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa City Hall
110 Laurier Ave W
Ottawa, ON K1P 1J1
 
View Google Map
Intersection Elgin St and Laurier Ave W
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) Online portal to report, request, pay, or register for services at the city 
 
Categories include: 
* By-laws: parking-related issues, animals, noise complaints, graffiti, abandoned shopping carts, tobacco regulations, etc. 
* Licenses and Permits: pet registration, First-Aid and CPR courses, etc. 
* Roads, sidewalks, and paths: catch basins on the road, potholes, road and sidewalk maintenance, traffic tickets, property damages by city vehicle, debris or litter on the road, street lighting, report a dead animal on the road, etc. 
* Trees, water and environment: water and sewer bill, park maintenance, noxious/invasive plants, city tree health and maintenance, tree stump removal, etc. 
* Garbage and recycling: Blue Box, Black Box, and Green Bin inquiries, calendars, diapers and incontinence products collection, etc. 
* Recreation and culture: class and activity registration, recreation facility booking, etc. 
* Health and safety: certified food handler training, update a child's immunization record, pay a Provincial Offences Act violation, etc. 
* City hall: property tax bill, lobbyist registry, accounts receivable invoice, complaints regarding French language services, Open Data, etc.
Hours Mon-Sun 24 hours
Areas Served Ottawa (City of)
Eligibility Residents
Application Visit the website for more information
Languages English ; French ; Interpretive Services - Over 170 different languages available
Fees None
Service Categories City Government Information Services
Contact Information
Office Phone 3-1-1 ; 613-580-2400
Toll Free Phone 1-866-261-9799
TTY Phone 613-580-2401
E-Mail 311@ottawa.ca
Website myservice.ottawa.ca
Social Media Facebook Flickr Twitter YouTube
Other Details
Funding City / Town - City of Ottawa
Resources Website
Accreditation No

Agency Overview

Locations for this Service


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