Enbridge Gas Inc
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Print Version (New Window)| Record #: OCR3533 | Last Full Update: 28 Aug 2018 |
| Names | |
|---|---|
| Alternate Name | CV19 ; Enbridge LEAP ; LEAP ; Low-Income Energy Assistance Program ; OCR |
| Former Name | Enbridge Gas Distribution (2019) ; Union Gas (2019) |
| Location & Accessibility | |
| Located In Community | North York |
| Address & Map | |
| Intersection | Victoria Park Ave and Sheppard Ave E |
| Physical Access | Not Applicable - no in-person service |
| Description and Services | |
| Description (Service) | COVID19 (15 Jun 2020): OEB has extended the winter ban on electricity disconnections until July 31st. LEAP funds are also suspended until then, though clients may be eligible for the COVID19 Energy Assistance Program - details to come. Natural gas distribution company * report meter readings anytime by phone or online * gas rates information by phone or online * community investments, financial support, corporate donations and sponsorship enquiries * community events service Call Before You Dig: individuals must call so that underground wires or pipes can be located before they dig on their property for major landscaping or renovations New Gas Service Installations: for individuals who currently do not have natural gas in their residence or business and would like further information on getting hooked up to natural gas Golden Age Service: benefits include the waiving of security deposit and the option to pay their monthly gas bill after receiving their pension cheque (the bill will show the same due date, but the individual won't face any charges for paying late) Budget billing plan: budgeting plan that evenly distributes natural gas charges over the course of eleven months Low-Income Energy Assistance Program (LEAP): one-time emergency financial assistance * program runs throughout the year * maximum grant is $500 per fuel per household per year * grant is credited directly toward energy bill |
| Hours | Billing and other inquiries Mon-Fri 8 am-6 pm * LEAP Mon-Fri 8:30 am-4 pm * Service Mon-Sun 24 hours |
| Areas Served | Greater Toronto Area ; Haliburton County ; Lanark County ; Leeds and Grenville United Counties ; Muskoka District ; Niagara Region ; Northumberland County ; Ottawa (City of) ; Parry Sound District ; Peel Region ; Peterborough (County of) ; Prescott and Russell United Counties ; Renfrew County ; Simcoe County ; Stormont, Dundas and Glengarry United Counties ; Wellington County |
| Boundaries | A postal code look-up tool is available at https://www.enbridgegas.com/My-Account/IM-Moving |
| Eligibility | No restrictions Golden Age Service: residential customers 65 years and older * must have a good payment record for the waiving of the security deposit LEAP: may be available to low-income customers of Enbridge experiencing difficulty paying current arrears * decision will be based on several factors including long-term viability of the account * a disconnection notice is not required to be eligible |
| Application | Use the crisis number to report: smell of gas * a broken gas pipe or meter * overheating of natural gas equipment Contact form and a list of questions and answers are also available online * Report Meter Reading, toll free 1-800-268-5442 * Call Before You Dig, toll free 1-800-400-2255 * New Gas Service Installations, toll free 1-888-427-8888 * Natural Gas Vehicles, toll free 1-866-864-4728 or NGV_dept@enbridge.com or http://www.ngvontario.com For customer service, call the general number * ask to speak to a supervisor if your questions are not being fully addressed by the customer service representative * if you are not satisfied with the solution provided by the supervisor, you can reach the Customer Ombudsman's office at 419-495-6155 or 1-866-817-6836 or ombudsman@enbridge.com LEAP: Pre-screening by telephone before in-person interview by United Way Greater Simcoe County, call toll free 1-855-487-5327 (1-855-487-LEAP) * documents required for interview include proof of lease or mortgage, proof of household income and recent bank statement |
| Languages | English ; French |
| Fees | Service - rates available on the website |
| Service Categories | Natural Gas Service Providers ; Utility Assistance |
| Contact Information | |
| Office Phone | General information, toll free 1-877-362-7434 (1-877-ENBRIDGE) LEAP, United Way Greater Simcoe County, toll free 1-855-487-5327 (1-855-487-LEAP) |
| Crisis Phone | Toll free 1-866-763-5427 (1-866-SMELGAS) |
| Website | www.enbridgegas.com |
| Other Details | |
| Funding | Fees ; LEAP: Sponsored by Ontario Energy Board, funded by all utility ratepayers through the distribution rates of each utility |
| Resources | Website |