Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.

Canada. Indigenous Services Canada

Site: Gatineau - Wellington St

Service: Indian Residential Schools Settlement Agreement

Alternate Name Aboriginal Affairs and Northern Development Canada ; Alternative Dispute Resolution ; Canada. Aboriginal Affairs and Northern Development Canada ; CEP ; Common Experience Payment (CEP) ; Common Experience Payment (CEP) Response Centre ; Health Supports for Former Students of Indian Residential Schools ; IAP ; Independent Assessment Process (IAP) ; Indian Residential School Information Line ; Indian Residential Schools Resolution ; IRSSA ; OCR ; Residential School Information Line ; Residential Schools Settlement Agreement ; TRC ; Truth and Reconciliation Commission of Canada
Former Name Canada. Indian and Northern Affairs Canada (2011) ; Canada. Indian Residential Schools Resolution Canada (2008)
Location & Accessibility
Located In Community Gatineau
Address & Map
Terrasses de la Chaudière
10 Wellington St, North Tower
Gatineau, QC K1A 0H4
View Google Map
Intersection Alexandre Taché Blvd and Montcalm St
Physical Access Not Applicable
Parking Pay parking lot
Description and Services
Description (Service) Programs include:

Residential School Information Line, 1-866-879-4913 -- Mon-Sun 8 am-11 pm * basic information about IAP, ADR and CEP programs * will mail out application kits * confirms receipt of IAP applications

Common Experience Payment (CEP) Call Centre, 1-866-640-9992 -- Mon-Fri 9 am-6 pm * general information and inquiries regarding status of application * will answer specific inquiries about the status of an application for reconsideration, an application for National Administration Committee appeal, an application for a court appeal

Independent Assessment Process (IAP) Info Line, 1-877-635-2648 -- Mon-Fri 9 am-6 pm * responds to a broad range of questions related to the IAP * provides claimants and counsel with status updates in regards to specific claims

Hours Hours vary by program
Areas Served Canada
Eligibility Former students, including First Nations, Métis and Inuit, who lived at a recognized Indian Residential School and were alive on May 30, 2005 or who lived at the Mohawk Institute Residential Boarding School in Brantford, Ontario between 1922 and 1969, and were alive on October 5, 1996
Application Call, mail, fax or visit website for complete information
Languages English ; French
Fees None
Service Categories Alternative Dispute Resolution ~ Indian Residential School Survivors ; Certificates/Forms Assistance ~ Indian Residential School Survivors ; Federal Government Information Services ~ Indian Residential School Survivors ; Specialized Information and Referral ~ Indian Residential School Survivors ; Wrongful Action Compensation Administration ~ Indian Residential School Survivors
Contact Information
Office Phone Enquiries, toll free 1-800-567-9604
TTY Phone Enquiries, toll free 1-866-553-0554
Fax 1-866-817-3977
Other Details
Resources Website

Agency Overview

Services at this Location

Please Note: Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Information Centre of Ottawa (CIC) cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it.

This Site is linked to other websites that are not under the control of and are not maintained by the Community Information Centre of Ottawa (CIC). The CIC is not responsible for the content of those websites. The CIC is providing these links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by the CIC of those websites. Anyone linking to this site must comply with these Terms and all applicable laws.