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Alternate Name CV19 ; OCR ; ROSSS
Former Name Rideau Community Support Services ; Snow Go Assist Program ; The Township of Osgoode Home Support ; The Township of Rideau Senior Citizens' Service Centre Inc.
Location & Accessibility
Located In Community Metcalfe
Address & Map
Metcalfe Client Service Centre
8243 Victoria St
Metcalfe, ON K0A 2P0
View Google Map
Intersection Victoria St and 8th Line Rd
Mailing Address PO Box 423 
1128 Mill St 
Manotick, ON K4M 1A4
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (30 Mar 2020) ROSSS offices are closed until further notice. Meal on Wheels continues.

Enabling seniors and adults with disabilities to remain independent and safe in their own homes * other site in Manotick

Meals on Wheels (fresh cold and frozen entrees) * Diners Programs * transportation to medical appointments * weekly grocery bus * urban shopping mall bus * assistance with income tax returns * friendly visiting * weekday daily telephone calls (telephone assurance program TAP) * foot care clinics * respite * caregiver support groups * equipment loans (wheelchairs, walkers, sick room equipment) * social recreational activities (fitness/crafts/information sessions, monthly day trips) * Adult Day Program * Information and referral

Champlain Going Home Program: Ottawa site: referred patients at time of discharge after hospital stay or release from the Emergency Room * provides assistance for up to 10 days after referral for the following services: Meals on Wheels, transportation home and to follow up appointments, homemaking * support services for older adults

Snow Go Assist program: Provides a matching service for seniors and people with disabilities looking to hire an individual or contractor to clear snow from private driveways and walkways * Eligible low-income seniors and people with disabilities may also apply to receive financial assistance to pay for a portion of their snow removal costs through this program

Summer: day trips to local attractions * events * costs vary
Hours Tue 9 am-4 pm
Areas Served Goulbourn - rural ; Osgoode - Township ; Rideau Township
Eligibility Ages: 18 year(s) and up 
Adults 55 years and older and adults 18 years and older with physical disabilities
Application Call for more information
Languages English ; French
Fees Program ; Service ; Call for prices.
Service Categories Adult In Home Respite Care ; Adult Out of Home Respite Care ; Caregiver Counselling ; Caregiver Training ; Disability Related Transportation ; Driver Training ; Errand Running/Shopping Assistance ; Friendly Outreach Programs ; General Medical Equipment/Supplies Provision ; Grocery Delivery ; Home Maintenance and Minor Repair Services ; Housekeeping Assistance ; Local Bus Services ; Mobility Aids ; Non-Emergency Medical Transportation ; Podiatry/Foot Care ; Residential Snow Shovelling ~ Older Adults ; Residential Snow Shovelling ~ People With Disabilities ; Senior Centres ; Senior Meals ; Senior Ride Programs ; Social Clubs/Events ; Tax Preparation Assistance ; Telephone Reassurance
Waiting List For some programs, length varies.
Contact Information
Office Phone 613-692-4697
Toll Free Phone 1-877-589-0579
Fax 613-692-0923
Social Media Twitter
Primary Contact Cindy Powell, Manager, Community Support Services; Phone: 613-692-4697 ext 229; Email:
Volunteer Coordinator Della Hart, Volunteer Coordinator; Phone: 613-692-4697 ext 228; Email:
Primary Executive Kelly Dumas, Executive Director; Phone: 613-692-4697 ext 225; Email:
Alternate Executive John Collins, President, Board of Directors
Other Details
Established 1984
Funding City / Town ; Regional / Municipal ; Provincial - Ministry of Health and Long-Term Care through the Local Health Integration Network * United Way Ottawa ; Fundraising ; Donations - Charitable Registration Number: 119259802 RR0001 ; United Way
Elections The Board of Directors is elected annually in June
Print Material Brochures * Quarterly newsletter Rural Senior
Resources Website
Accreditation No

Agency Overview

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