Jewish Family Services of Ottawa

Site: Ottawa

Service: Settlement and Integration Services

Alternate Name Immigrant Settlement and Adaptation Program ; Immigration Settlement and Adaptation Program ; ISAP ; JFS ; Newcomer Settlement Program ; NSP
Former Name Immigrant Settlement and Adaptation Program (2012)
Legal Name Jewish Family Services of Ottawa
Location & Accessibility
Located In Community Ottawa
Address & Map
2255 Carling Ave, Ste 300
Ottawa, ON K2B 7Z5
View Google Map
Intersection Woodroofe Ave and Carling Ave
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking (for 90 minutes)
Description and Services
Description (Service) Community based non-profit agency that offers immigrants and refugees settlement and integration services indifferent of their country of origin, religion, culture, gender, or age. 
Settlement Program (formerly Immigrant Settlement and Adaptation Program): Services to enable immigrants and refugees to integrate into Canadian society including orientation and information programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * assistance with applications and documentation * advocacy * help with housing * referrals to health services * individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services 
Russian resource drop-in centre: cultural programs * religious celebrations * ESL conversation group * Warm Home Program for seniors newcomers 
Culturally sensitive clinical counselling services to all immigrants (individual and family) for all life challenges and transitions.
Hours Mon-Thu 9 am-5 pm, Fri 9 am-3 pm
Areas Served Ottawa (City of)
Eligibility All immigrants and refugees
Application Call to apply for services or just drop-in
Languages English ; French ; Arabic ; Chinese (Cantonese) ; Chinese (Mandarin) ; Czech ; Hebrew ; Russian ; Slovak ; Somali ; Ukrainian
Fees None
Service Categories Certificates/Forms Assistance ~ Immigrants (Canada) ; Cultural Heritage Programs ~ Russian Community ; Cultural Transition Counselling ; Drop In Centres for People at Risk ~ Russian Community ; Individual Advocacy ; Interpretation/Translation ; Newcomer Settlement Services ; Specialized Information and Referral ~ Immigration Issues
Contact Information
Office Phone 613-722-2225
Fax 613-722-7570
Primary Contact Andrea Gardner, Settlement Program Manager; Phone: 613-722-2225 ext 321 * 613-796-0129; Email:
Alternate Contact Alla Mazor, Settlement Outreach Worker; Phone: 613-722-2225 ext 310; Email:
Volunteer Coordinator Ranit Braun, Volunteer Coordinator; Phone: 613-722-2225 ext 411; Email:
Primary Executive Mark Zarecki, Executive Director; Phone: 613-722-2225 ext 305; Email:
Alternate Executive Andrea Gardner, Assistant Executive Director; Phone: 613-722-2225 ext 321; Email:
Other Details
Established 1979
Funding Regional / Municipal - City of Ottawa ; Provincial - Ministry of Health and Long-Term Care * Ministry of Citizenship and Immigration ; Federal - Citizenship and Immigration Canada ; Donations - Charitable Registration Number: 11923358 RR0001 ; United Way ; Foundation - United Jewish Appeal
Elections The Board of Directors is elected.
Print Material Settlement Outreach Pamphlets * Welcome to Ottawa - A guide for services available for immigrants
Resources Website
Accreditation Yes, by the Canadian Family Services Accreditation Program.

Agency Overview

Locations for this Service

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