Ontario. Ministry of Government and Consumer Services

Service: Marketplace Intelligence and Consumer Services Unit

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Record #: OCR2693 Last Full Update: 10 Apr 2015
Address, Telephone, E-mail, Website
Office Phone416-326-8800
Toll Free Phone1-800-889-9768
TDD Phone416-229-6086 * 1-877-666-6545
Fax416-326-8665
E-Mailconsumer@ontario.ca
Websitewww.ontario.ca/consumerprotection
Located In CommunityToronto
Mailing AddressPO Box 450 
1201 Wilson Ave, Station A 
North York, ON M3M 1J8
AccessibilityFully Accessible
Description and Services
DescriptionProvides information to consumers and businesses through an automated voice-processing system. Consumer Services Officers also provide advice and information to consumers about their rights and responsibilities in the marketplace. 
 
Mediates written complaints relating to car repairs * acting and modeling schools * home renovations * loan brokers * fitness clubs * collection agencies * paving and lawn care contracts * Internet purchases * Also monitors the marketplace to identify emerging scams and trends.
HoursMon-Fri 8:30 am-5 pm
DatesYear-round
Areas ServedOntario
EligibilityNo restrictions
ApplicationComplaint form available online
LanguagesEnglish ; French
FeesNone
Service CategoriesConsumer Education ; Consumer Fraud Reporting ; Government Consumer Protection Agencies