Ontario. Ministry of Government and Consumer Services

Service: Marketplace Intelligence and Consumer Services Unit

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Description and Services
Description (Service) Provides information to consumers and businesses through an automated voice-processing system. Consumer Services Officers also provide advice and information to consumers about their rights and responsibilities in the marketplace. 
 
Mediates written complaints relating to car repairs * acting and modeling schools * home renovations * loan brokers * fitness clubs * collection agencies * paving and lawn care contracts * Internet purchases * Also monitors the marketplace to identify emerging scams and trends.
Hours Mon-Fri 8:30 am-5 pm
Dates Year-round
Areas Served Ontario
Eligibility No restrictions
Application Complaint form available online
Languages English ; French
Fees None
Service Categories Consumer Education ; Consumer Fraud Reporting ; Government Consumer Protection Agencies
Contact Information
Office Phone 416-326-8800
Toll Free Phone 1-800-889-9768
TTY Phone 416-229-6086 * 1-877-666-6545
Fax 416-326-8665
E-Mail consumer@ontario.ca
Website www.ontario.ca/consumerprotection
Social Media Facebook Twitter
Names
Alternate Name Consumer Protection Ontario
Former Name Ontario Ministry of Consumer Services ; Ontario. Ministry of Consumer Services ; Policy and Consumer Protection Services Division - Consumer Services Bureau
Location & Accessibility
Located In Community Toronto Downtown
Mailing Address PO Box 450 
87 Sir William Hearst Ave 
North York, ON M3M 0B4
Accessibility Not Accessible
Other Details
Funding Provincial
Resources Website
Accreditation No

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