Ontario. Ministry of Consumer Services

Service: Policy and Consumer Protection Services Division - Consumer Services Bureau

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Record #: OCR2693 Last Full Update: 15 May 2014
Address, Telephone, E-mail, Website
Office Phone416-326-8800
Toll Free Phone1-800-889-9768
TDD Phone416-229-6086 * 1-877-666-6545
Located In CommunityToronto
AddressPlace Nouveau Bldg
5775 Yonge St, Ste 1500
Toronto, ON M7A 2E5
Google Map
IntersectionYonge St and Finch Ave E
Mailing AddressPO Box 450 
1201 Wilson Ave, Stn A 
North York, ON M3M 1J8
AccessibilityFully Accessible
ParkingParking meters
Description and Services
DescriptionProvides information to consumers and businesses through an automated voice-processing system. Consumer Services Officers also provide advice and information to consumers about their rights and responsibilities in the marketplace. 
Mediates written complaints relating to car repairs * acting and modeling schools * home renovations * loan brokers * fitness clubs * collection agencies * paving and lawn care contracts * Internet purchases * Also monitors the marketplace to identify emerging scams and trends. 
Board of Funeral Services (BoFS): Regulates funeral services businesses. * 1-800-387-4458 * www.funeralboard.com 
Electrical Safety Authority (ESA): Responsible for public electrical safety in Ontario. * 1-877-372-7233 * www.esasafe.com 
Ontario Motor Vehicle Industry Council (OMVIC): Administers the Motor Vehicle Dealers Act and registers vehicle dealers and salespeople. * 1-800-943-6002 * www.omvic.on.ca 
Canadian Motor Vehicle Arbitration Plan (CAMVAP): Offers an arbitration program for consumers who buy most makes of vehicles. * 1-800-207-0685 * www.camvap.ca 
Real Estate Council of Ontario (RECO): Responsible for ensuring the highest standards of consumer service and protection in real estate transactions. * 1-800-245-6910 * www.reco.on.ca 
Tarion Warranty Corporation (Tarion): Registers all Ontario Homebuilders and sets minimum warranty service standards. * 1-800-668-0124 * www.tarion.com 
Travel Industry Council of Ontario (TICO): Responsible for registering travel agents and wholesalers * consumer complaints * inspections * 1-888-451-8426 * www.tico.ca 
Technical Standards and Safety Authority (TSSA): Authority body that deals with the safety of boilers and pressure vessels * elevating and amusement devices * hydrocarbon fuels equipment * upholstered and stuffed articles * 1-877-682-8772 * www.tssa.org 
Liquor Control Board of Ontario (LCBO): Voice-response messages answer general questions on store hours and locations * product availability, etc. * 1-800-668-5226 * www.lcbo.com 
Alcohol and Gaming Commission of Ontario (AGCO): Provides information on liquor licenses * special occasion permits * application for or renewal of manufacturers', agents' or retailers' licenses * Licenses raffles and other community gaming activities and ensures that casino and charitable gaming are conducted in the public interest. * 1-800-522-2876 * www.agco.on.ca 
Ontario Film Review Board: Classifies and approves films publicly exhibited and distributed in Ontario. Provides consumer information on the Canadian Home Video Rating System and the Adult Video Stickering program. * 1-800-268-6024 * www.ofrb.gov.on.ca 
License Appeals Tribunal (LAT): Holds public hearings of appeals related to 18 legislative acts. Appeals are heard from both consumers and registrants, administrative decisions regarding corporate and individual registrations are reviewed. * 416-314-4260 * www.sse.gov.on.ca 
Office of the Athletics Commissioner: Responsible for sanctioning professional boxing and wrestling events as well as licensing participants and to help ensure their safety. *  
HoursMon-Fri 8:30 am-5 pm
Areas ServedOntario
EligibilityNo restrictions
ApplicationCall to apply * complaint form available online
LanguagesEnglish ; French
Service CategoriesConsumer Education ; Consumer Fraud Reporting ; Government Consumer Protection Agencies
Contact Information
Primary ContactBianca Pocanschi, Coordinator; Phone: 416-326-8642
Primary ExecutiveBarbara Duckitt, Director