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Lebanese and Arab Social Services Agency

Alternate Name CV19 ; Immigrant Settlement and Counselling Program ; Immigration Settlement and Adaptation Program ; ISAP ; LASSA ; Lebanese & Arab Social Services Agency of Ottawa-Carleton ; Newcomer Settlement Program ; OCR
Former Name Lebanese and Arab Social Services Agency of Ottawa-Carleton (2013)
Location & Accessibility
Located In Community Ottawa
Address & Map
2410 Holly Lane
Ottawa, ON K1V 7P1
View Google Map
Intersection Walkley Rd and Heron Rd
Mailing Address c/o Fred Awada
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (2 Apr 2020) Suspended all one-on-one services and group info sessions until further notice *call the Hotline at 613-286-7357 from 8:30 till 4:30 pm for questions and your phone request will be directed to the appropriate counsellor

Settlement and social services agency * in the process of developing and improving integration tools and resources that effectively support their clients in receiving timely and relevant services that meet their needs and facilitate the access of available services

Settlement Program (formerly Immigrant Settlement and Adaptation Program) -- orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services * also offers crisis counselling
Hours Mon-Fri 8:30 am-4 pm
Areas Served Ottawa (City of)
Eligibility Newcomers and immigrants and citizens
Application Call, e-mail or visit website for more information.
Languages English ; French ; Arabic ; Armenian
Fees None - In-house services * some fees may apply in accessing third party services
Service Categories Community Involvement Programs ~ Middle East Community ; Cultural Transition Counselling ~ Middle East Community ; Immigrant Rights Groups ; Immigrant/Refugee Employment Programs ; Newcomer Settlement Services ; Newcomer Settlement Services ~ Middle East Community ; Planning/Coordinating/Advisory Groups ~ Middle East Community ; Specialized Information and Referral ~ Immigration Issues ; Tax Preparation Assistance
Waiting List No
Contact Information
Office Phone 613-236-0003 ; 613-236-3111
Fax 613-236-6886
Social Media Facebook LinkedIn Twitter
Primary Contact Dounia Rizk, Administrative Assistant; Phone: 613-236-0003 ext 221 * 613-236-3111 ext 221; Email:
Primary Executive Fred Awada, Executive Director; Phone: 613-236-0003 ext 222 * 613-236-3111 ext 222
Other Details
Established 1989
Funding Federal - Citizenship and Immigration Canada ; Donations - Charitable Registration Number: 135253508 RR0001 ; United Way
Elections The Board of Directors is elected.
Print Material Brochures * flyers
Resources Website
Accreditation No

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