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Alternate Name CWTA ; OCR ; T9-1-1 ; Text 911 ; Text with 911 ; TEXTO au 9-1-1
Location & Accessibility
Located In Community Canada
Address & Map
Ottawa, ON
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Mailing Address c/o Canadian Wireless Telecommunications Association 
80 Elgin St, Suite 300 
Ottawa, ON K1P 6R2
Physical Access Not Applicable
Description and Services
Description (Service) Service providing 9-1-1 call centres with the ability to converse with a deaf, deafened, hard of hearing or speech impaired (DHHSI) person during an emergency, using text messaging * when registered individuals dial 9-1-1, the call taker will receive an indicator to communicate with the individual through text messages 
* text messages should be brief and concise 
* abbreviations and slang should never be used 
* service should only be used for emergency situations that require a response from police, fire, or emergency medical services 
* do not call 9-1-1 to test this service; to confirm registration, contact your wireless service provider
Hours There are no office hours
Areas Served Canada - Service availability varies according to region, visit website for more information
Eligibility Individuals part of the deaf, deafened, hard of hearing or speech impaired (DHHSI) community in Canada * must have an active wireless subscription with a wireless service provider and must own a cell phone that is compatible with the program
Application Information on service availability can be found online at

To register, contact your wireless service provider * a list of direct links to wireless service provider's web pages on Text 9-1-1 is available at
Languages English ; French
Fees None
Service Categories 911 Services ~ Communication Impairments ; 911 Services ~ Hearing Loss
Contact Information
Office Phone Canadian Wireless Telecommunications Association 613-233-4888
Fax Canadian Wireless Telecommunications Association 613-233-2032
Other Details
Resources Website

Agency Overview

Locations for this Service

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