Ottawa. City Operations

Site: Ottawa - Find Location

Service: Ontario Works - Employment and Social Services

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Names
Alternate Name Ottawa. City Operations
Former Name Ontario Works Services - Social Service Centres
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa, ON
 
View Google Map
Physical Access Not Applicable
Description and Services
Description (Service) Provides financial and employment assistance to people in temporary financial need. Ontario Works can help pay for basic needs such as food, housing costs, and prescription drugs. People receiving assistance through Ontario Works take part in employment activities which help them prepare for and find employment. The program is delivered through four Employment and Social Services Offices: 
 
* Central - 370 Catherine St, 2nd Flr, Ottawa, ON K1R 5T5 
* East - Beacon Hill Shopping Center, 2339 Ogilvie Rd, Ottawa, ON K1J 8M6 
* South - 2020 Walkley Rd, Ottawa, ON K1G 6S6 
* West - 100 Constellation Dr, 2nd Flr, Ottawa, ON K2G 6J8
Hours Mon-Fri 8 am-4:30 pm, Sep-May * Mon-Fri 8 am-4 pm, Jun-Aug (first Fri after Labour Day)
Areas Served Ottawa (City of)
Eligibility Ages: 16 year(s) and up 
 
Eligibility is based on family size, income, assets and housing costs.
Application There are two parts to the application, an online or telephone application followed by an intake appointment at one of our Employment and Social Services offices, to find the nearest one, click here.

* To apply online, visit www.ontario.ca/socialassistance
* To apply by phone, call 3-1-1 press 1 for English and 4 for Social Services, then option 3

Applicants can also view an Ontario Works Information Video at www.ottawa.ca/ontarioworks in English, French, Arabic, Spanish and Somali

Interactive Voice Response (IVR) 1-800-808-2268 -- automated information and payment details, payment history, file status, etc.

For information on payment dates, visit http://www.mcss.gov.on.ca/en/mcss/programs/social/index.aspx
Languages English ; French
Fees None
Service Categories Job Information ~ Social Assistance Recipients ; Job Search Resource Centres ~ Social Assistance Recipients ; Job Search/Placement ~ Social Assistance Recipients ; Prejob Guidance ~ Social Assistance Recipients ; Provincial/Territorial Social Assistance Programs Applications ; Welfare to Work Programs
Contact Information
Office Phone 3-1-1 * select 1 for English or 2 for French * then option 4 for Social Services
Toll Free Phone 1-866-261-9799
TTY Phone 613-580-2401
Website ottawa.ca/en/residents/social-services/employment-and-financial-assistance/ontario-works-social-assistance#
Primary Contact Shanna Burns, Program Administrative Clerk; Phone: 613-580-2424 ext 20801; Email: shanna.burns@ottawa.ca
Alternate Contact Nancy O'Brien, Senior Administrative Clerk; Phone: 613-580-2424 ext 43115; Email: nancy.o'brien2@ottawa.ca
Primary Executive Micheline McTiernan, Director
Alternate Executive Sonya Parno, Manager, Employment and Social Services, West
Other Details
Funding City / Town ; Provincial
Resources Website
Accreditation No

Agency Overview

Services at this Location


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