Ontario. Office of the Ombudsman of Ontario

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Location & Accessibility
Located In Community Toronto Downtown
Address & Map
Bell Trinity Square
483 Bay St, 10th Flr, South Tower
Toronto, ON M5G 2C9
 
View Google Map
Intersection Bay St and Queen St
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions * Ontario universities and school boards * child protection services (handled by Ontario Child and Youth Unit -- see separate entry) * French language services * municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry) 
 
Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector 
 
Operates as an office of the provincial legislature, independent of the government and political parties
Hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Eligibility Ontario residents with complaints about Ontario government services listed in the Who We Oversee database
Application Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints
Languages English ; French ; Interpretive Services - available for most languages
Fees None
Service Categories Government Complaints/Government Ombudsman Offices
Contact Information
Office Phone 416-586-3300
Toll Free Phone 1-800-263-1830
TTY Phone 1-866-411-4211
Fax 416-586-3485
E-Mail info@ombudsman.on.ca
Website www.ombudsman.on.ca
Social Media Facebook Flickr Instagram LinkedIn Twitter YouTube
Primary Contact Dean Morra, Administrative Assistant, Communications; Phone: 416-586-3353; Email: dmorra@ombudsman.on.ca
Primary Executive Paul Dubé, Ombudsman of Ontario
Alternate Executive Barbara Finlay, Deputy Ombudsman
Other Details
Established 1975
Funding Provincial
Print Material Brochures * Special and Annual Reports * e-Newsletter
Resources Website
Accreditation No

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