Record Added
Add Record
Suggest Update
Français
Print Version (New Window)| Record #: OCR1875 | Last Full Update: 15 Aug 2019 |
| Names | |
|---|---|
| Alternate Name | CASC ; Home Care / Placement Coordination ; OCR ; RLISS |
| Former Name | Ottawa Community Care Access Centre (01 01 2007) |
| Notes | |
| Public Comments | Fraudulent Automated Calls to Patients: some home care patients have received fraudulent automated telephone calls informing them they would be discharged from home and community care services, but giving them the choice to purchase additional services. To report suspicious calls or e-mails, send an email to quality@lhins.on.ca or call 613-747-6784 or 1-866-902-5446. For more information, click here |
| Location & Accessibility | |
| Located In Community | Gloucester |
| Address & Map | |
| Intersection | Cyrville Rd and Ogilvie Rd |
| Bus Route Notes | OC Transpo OC Travel Planner or Route Timetable |
| Physical Access | Fully Accessible |
| Parking | Free parking |
| Description and Services | |
| Description (Service) | Coordinates all admissions into long-term care homes (including short-stay and respite care beds) and into complex continuing care (chronic care) facilities across Champlain * refers placement applications and assists in the coordination of admissions of long-term care facilities in other regions of Ontario Information regarding: retirement homes * community support services and programs |
| Hours | Mon-Sun 8 am-8 pm |
| Areas Served | Lanark County ; Leeds and Grenville United Counties ; Ottawa (City of) ; Prescott and Russell United Counties ; Renfrew County ; Stormont, Dundas and Glengarry United Counties |
| Boundaries | The boundaries for the Champlain CCAC are the same as those of the Champlain LHIN which include Renfrew County * the City of Ottawa * Prescott and Russell * Stormont, Dundas and Glengarry * North Grenville * four parts of North Lanark (Beckwith, Carleton Place, Mississippi Mills, and Lanark Highlands). |
| Eligibility | Referrals for placement services are accepted from institutions, agencies, physicians, hospitals, individuals in the community * Professional staff visit, counsel and assess referred persons and determine if they meet the eligibility criteria for placement/admission to a long-term care facility |
| Application | Individuals can phone directly or they can be referred by family, friends or another professional |
| Languages | English ; French |
| Fees | Service ; Placement is free. The basic accommodations rates are set by the Ministry of Health and Long-Term Care and some subsidies are available. There is a cost for long-term or respite care in a long-term care facility bed and a cost for a complex continuing care hospital bed as well. |
| Service Categories | Adult Out of Home Respite Care ; Children's Out of Home Respite Care ; Housing Search Assistance ; Long Term Care Coordination Centres ; Nursing Facility Referrals ; Respite Care Registries ; Specialized Information and Referral ~ Older Adult/Aging Issues |
| Waiting List | Each long-term care home has a different waiting list. Some are as short as a few days and others, up to 2 years. The amount of time may vary depending on the level of care needed, the kind of accommodation requested and whether this is a crisis admission. |
| Contact Information | |
| Office Phone | 310-2222 |
| Toll Free Phone | 1-800-538-0520 |
| Website | healthcareathome.ca/champlain |
| Social Media |    |
| Primary Executive | Catherine Butler, Interim Chief Executive Officer |
| Other Details | |
| Established | 1997 |
| Funding | Provincial - Ministry of Health and Long-Term Care |
| Print Material | Pamphlets * community report |
| Resources | Website |
| Accreditation | No |