Ottawa. City Operations

Site: Ottawa - Constellation Dr - 8th Flr E

Service: Community and Social Services - Housing Services

Description and Services
Description (Service) Delivers and funds programs and human services to Ottawa residents in need of housing services and long-term care. 
Provides emergency shelter in a supportive environment to homeless families or individuals and assistance in obtaining appropriate long term affordable housing. * Ensures referral to appropriate emergency shelters for single, homeless individuals after regular business hours.
Hours Administration Mon-Fri 8:45 am-4 pm * Shelter Emergency Service Mon-Sun 24 hours * Shelter management Mon-Fri 8:30 am-5 pm
Areas Served Ottawa
Eligibility Homeless families and individuals
Application Contact by phone to request an application for social assistance and referral to a shelter. For ongoing Ontario Works clients during regular business hours, they may contact their Case Coordinator directly for a referral. 
To put your name on the waiting list of the Social Housing Registry, call 613-526-2088.
Languages English ; French
Fees None
Service Categories Homeless Shelter ; Homeless Shelter ~ City Departments/Offices ; Housing Search and Information ~ City Departments/Offices
Waiting List No
Contact Information
Office Phone 3-1-1, choose language and select option 4 for social services * 613-580-2400 (outside the City of Ottawa)
Toll Free Phone 1-866-261-9799
TTY Phone 613-580-2401
Primary Contact Shelley VanBuskirk, Manager, Housing Services; Phone: 613-580-2424 ext 16366; Fax: 613-580-2648; Email:
Alternate Contact Lisa Goodfellow, Program Manager, Social Housing; Phone: 613-580-2424 ext 43240; Email:
Alternate Name Carling Family Shelter ; Emergency Housing ; Forward Family Shelter ; Ottawa. City Operations ; Ottawa. Emergency Housing
Former Name Community and Protective Services, Housing, Residential and Support Services, Emergency Shelter Services (2009)
Location & Accessibility
Located In Community Ottawa
Address & Map
100 Constellation Dr, 8th Flr E
Ottawa, ON K2G 6J8
View Google Map
Intersection Woodroffe Ave and Baseline Rd
Physical Access Fully Accessible
Other Details
Established New City of Ottawa: 2000 * Program: 1999
Funding City / Town - City of Ottawa
Elections City council is elected.
Resources Website
Accreditation No

Agency Overview

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