Financial Consumer Agency of Canada

Alternate Name FCAC
Location & Accessibility
Located In Community Ottawa
Address & Map
Entreprise Building
427 Laurier Ave W, 6th Flr
Ottawa, ON K1R 1B9
View MapQuest Map
View Google Map
Intersection Kent St and Laurier Ave W
Physical Access Fully Accessible
Parking Pay parking lot * parking meters
Description and Services
Description (Service) Responsible for ensuring that federally regulated financial institutions comply with federal consumer protection laws and regulations. Monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments. * Informs consumers about their rights and responsibilities when dealing with financial institutions. * Provides information and tools to help consumers understand and shop for a variety of financial products and services
Hours Mon-Fri 8:30 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application Contact the agency by telephone, e-mail or mail
Languages English ; French
Fees None
Service Categories Government Consumer Protection Agencies
Contact Information
Office Phone Toll free, English 1-866-461-3222 ; French 1-866-461-2232
TTY Phone 613-947-7771 ; 1-866-914-6097
Fax 613-941-1436 ; 1-866-814-2224
Primary Executive Lucie Tedesco, Commissioner
Alternate Executive Jane Rooney, Financial Literacy Leader
Other Details
Established 2001
Resources Website
Accreditation Yes, by the Financial Consumer Agency of Canada Act

Please Note: Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Information Centre of Ottawa (CIC) cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it.

This Site is linked to other websites that are not under the control of and are not maintained by the Community Information Centre of Ottawa (CIC). The CIC is not responsible for the content of those websites. The CIC is providing these links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by the CIC of those websites. Anyone linking to this site must comply with these Terms and all applicable laws.