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Alternate Name CCMP ; Community Connection Mentorship Program ; Community Connections Mentorship Program ; CV19 ; HOST program ; Immigrant Settlement and Adaptation Program ; Immigration Settlement and Adaptation Program ; ISAP ; Newcomer Centre ; Newcomer Settlement Program ; NSP ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
219 Argyle Ave, 5th Flr
Ottawa, ON K2P 2H4
View Google Map
Intersection O'Connor St and Catherine St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Parking meters
Description and Services
Description (Service) COVID-19 (27 Mar 2020): Due to COVID19, all in-person services have been discontinued and office is closed to clients until further notice. Services can be accessed remotely by calling 613-232-9634. Volunteer program activities are suspended. See website for latest updates. 
Community-based services for immigrants, refugees, and newcomers 
Settlement Program (formerly Immigrant Settlement and Adaptation Program): orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services 
Reception House, Maison Sophia House: 90-bed facility that provides temporary accommodation, food and clothing * orientation workshops facilitated with language translation and interpretation * house search support * multicultural children's program * basic English classes * referrals to government services and community organizations 
Community Connections Program (formerly HOST Program): group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development 
Pastoral and Sponsorship Programs: works to ensure that the newcomer can find pastoral services in the faith group of their choice * promotes the involvement of faith groups in the Private Sponsorship program 
Bruyère Centre for Immigrants: one-stop access to the services of several agencies, groups and organizations that operate out of the Centre. 
Tax Clinics: offered in spring * income tax services during non-working hours by qualified individuals 
Cultural Profiles: a series of booklets, each one introduces a particular country and its people, including details on family life, religion and history * profiles developed in consultation with the respective community groups
Hours Mon-Fri 9 am-12 noon, 1 pm-5 pm * evening appointments available
Areas Served Ottawa (City of) - and area
Eligibility Immigrants, newcomers and refugees
Application Call or drop in 
Link to the updated Google document with all locations and hours, click here
Languages English ; French ; Amharic ; Bosnian ; Chinese ; Croatian ; Farsi ; French Creole ; Kikuyu ; Lingala ; Somali ; Swahili ; Vietnamese
Fees None
Service Categories Adult Mentoring Programs ~ Immigrants/Refugees ; Career Exploration ~ Immigrants/Refugees ; Certificates/Forms Assistance ; Citizenship Application Assistance ; Citizenship Test Preparation ; Comprehensive Information and Referral ; Conversation Partners ; Cultural Transition Counselling ; Ethnocultural Multipurpose Centres ; General Counselling Services ; Immigrant Mutual Assistance Associations ; Immigrant/Newcomer Accompaniment Programs ; Immigrant/Refugee Shelters ; Interpretation/Translation ; Newcomer Settlement Services ; Permanent Resident Cards ; Specialized Information and Referral ~ Immigration Issues ; Tax Preparation Assistance
Contact Information
Office Phone 613-232-9634
Fax 613-232-3660
Social Media Facebook YouTube
Primary Contact Arber Zaplluzha, Manager, Settlement Department; Phone: 613-232-9634 ext 337
Primary Executive Carl Nicholson, Executive Director; Phone: 613-232-9634 ext 335
Alternate Executive Eugene Williams, Director of Operations; Phone: 613-232-9634 ext 347
Other Details
Established 1950
Funding City / Town ; Provincial - Ministry of Citizenship and Immigration * Ministry of Culture ; Federal - Citizenship and Immigration Canada * Canadian Heritage ; Grants - Filles de la sagesse * Sisters of Charity ; Donations - Charitable Registration Number: 129546560 RR0001
Elections The Board of Directors is elected.
Print Material Brochures * Cultural Profiles booklets
Resources Website
Accreditation No

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