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Alternate Name CV19 ; OCR ; VAC Assistance Service ; Veterans Affairs Canada Assistance Service
Location & Accessibility
Located In Community Ottawa
Address & Map
S.B.I. Building, Billings Bridge Plaza
2323 Riverside Dr, 2nd Flr, Suite 1
Ottawa, ON K1A 0P5
View Google Map
Intersection Bank St and Riverside Dr
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (23 April 2020) VAC offices and Service Canada centres are not open to the public due to the outbreak of coronavirus (COVID-19). You can continue to connect with us through My VAC Account secure messaging or by calling 1-866-522-2122 or VAC Assistance Service 1-800-567-5803.

Visit their website for more details.

Counsels and advises Veterans and their dependents concerning entitlement under Veteran's Legislation

* accepts and initiates applications for Veterans' benefits including health care applications, Service Benevolent Funds and trust funds
* provides information and referral services to social welfare and health agencies
* assessment of Veterans with physical or mental disabilities and placement in an appropriate treatment centre: Perley and Rideau Veterans' Health Centre at 613-526-7170
* may provide financial assistance to veterans where services are not otherwise covered
* VAC Assistance Service: short term counselling and/or crisis intervention

Click here for the Benefits Payment Calendar
Hours COVID-19 -- Mon-Fri 8:30 am-4:30 pm * VAC Assistance Service Mon-Sun 24 hours
Areas Served Canada
Eligibility Veterans and their dependents * serving and retired members of the Canadian Forces and the Royal Canadian Mounted Police (RCMP)
Application Call to apply
Languages English ; French
Fees None
Service Categories Geriatric Assessment ~ Veterans ; Nursing Facility Referrals ~ Veterans ; Service Cost Payment Assistance ~ Veterans ; Specialized Information and Referral ~ Families of Military Personnel/Veterans ; Specialized Information and Referral ~ Veteran/Military Personnel Issues ; Specialized Information and Referral ~ Veterans ; Veteran Burial Benefits ; Veteran Disability Pension ; Veteran Treatment Cards ; Veteran/Military Hotlines ; Veterans Health Programs
Contact Information
Office Phone English, toll free 1-866-522-2122 * French, toll free 1-866-522-2022
TTY Phone Veterans Affairs Canada (VAC) Assistance Service 1-800-567-5803
Crisis Phone VAC Assistance Service 1-800-268-7708
Social Media Facebook Flickr Instagram LinkedIn Twitter YouTube
Other Details
Established 1920
Funding Federal
Print Material Pamphlets
Resources Website

Agency Overview

Similar Service(s)

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