Site: Ottawa - Belfast Rd
Service: Transit Services - Para Transpo Service Delivery
|Record #: OCR0532||Last Full Update: 08 May 2018|
|Alternate Name||Ottawa. City Operations ; Para Transpo ; ParaTranspo ; Para-Transpo|
|Location & Accessibility|
|Located In Community||Ottawa|
|Address & Map||
925 Belfast Rd
Ottawa, ON K1G 0Z4
View Google Map
|Intersection||St Laurent Blvd and Belfast Rd|
|Bus Route Notes||OC Transpo OC Travel Planner or Route Timetable|
|Physical Access||Fully Accessible|
|Description and Services|
|Description (Service)||Shared-ride, book-in-advance, door-to-door public transit service * available for casual as well as regular (ongoing for at least one month) bookings * customers are helped in and out of vehicles and service is provided from one accessible building entrance door to another * This means that drivers will help a person using a wheelchair up or down one step only.
Support Persons: Customers must provide a letter from their doctor to Para Transpo Administration, the letter must indicate whether they require a support person occasionally, or all the time * The Province of Ontario put out an updated list of health care professionals who can authorize a Support Person in a document * Para Transpo uses this list which is also accessible on the website. If required for all trips, the customer’s registration file will be updated to indicate that a support person is required for all Para Transpo trips * For safety reasons, persons who require a support person will only receive service when they are accompanied by a support person * Customers must be six years or older * The support person traveling with the customer will travel free
Companions: Customers travelling with a companion should indicate that they are doing so, and tell the booking agent when they are making the trip reservation * Only one companion is allowed, and that person will be charged the regular fare.
Community Pass: available to Ottawa residents who receive benefits under the Ontario Disability Support Program (ODSP)
EquiPass: Reduced monthly pass or per-ride fare for persons who are below the low-income threshold * The EquiPass monthly pass is about half the cost of an Adult pass ($58.25 per month in 2018) * The EquiPass single-ride fare is half the cost of a regular fare ($1.75 per ride in 2018) * Only available on Presto or ParaPay * The Presto card is free for people who qualify for this program
ParaPay: New card-free system that lets customers pre-pay their Para Transpo fares. Activate the account, load money or a monthly pass, then book trips and ride with Para Transpo * ParaPay cannot be used to pay for trips on OC Transpo buses or the O-Train * For more information call 613-741-4390
Taxi Coupon Program: allows Para Transpo customers to take discounted taxi service as an alternative to Para Transpo. You can book your trip - at your convenience, with participating Ottawa taxi companies and save 40% off the regular fare. If you have any questions or comments about the Taxi Coupon Program, please give us a call at 613-842-3670 / TTY 613-741-5280.
|Hours||Registration Inquiries Mon-Fri 9 am-5 pm * General Reservations Mon-Sun 9 am-5 pm * Van Reservations Mon-Sun 7 am-5 pm
Para Transpo is generally available during the same hours as OC Transpo's regular transit system. However, the majority of Para Transpo's service operates Mon-Sun 6:00 am to 12 midnight.
|Areas Served||Hull ; Ottawa (City of)|
|Eligibility||Para Transpo service is for persons with permanent or short-term disabilities, who are unable to take conventional transit (buses and O-Train) due to a disability.|
|Application||As of Feb. 5, 2018, Lifemark Health Services processes Para Transpo applications.
Mail application or drop it off in person at: Lifemark, 105 – 2249 Carling Avenue, Ottawa, ON K2B 7E9
Or fax your completed application to 613-721-2151. For more information, call Lifemark at 613-218-8417 (TTY calls also accepted at this number) or email Paratranspo.firstname.lastname@example.org
|Languages||English ; French|
|Fees||Service - Visit the Website for the fee schedule or call for information.|
|Service Categories||Disability Related Transportation|
|Waiting List||Must book one day before trip|
|Office Phone||Registration Inquiries 613-244-1289 (TTY calls also accepted at this number) ; Reservations 613-244-7272 ; Cancellation / Information 613-244-4636|
|Established||New City of Ottawa: 2000 * Taken over by OC Transpo in November 1985|
|Funding||City / Town ; Fees|
|Elections||City Council is elected. OC Transpo is governed by The Transportation and Transit Committee, made up of nine members of City Council.|