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Ottawa. Transit Services

Site: Ottawa

Service: Transit Services - Para Transpo Service Delivery

Alternate Name CV19 ; OCR ; Ottawa. City Operations ; Para Transpo ; ParaTranspo ; Para-Transpo
Location & Accessibility
Located In Community Ottawa
Address & Map
925 Belfast Rd
Ottawa, ON K1G 0Z4
View Google Map
Intersection St Laurent Blvd and Belfast Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 25, 2020): the office located at 925 Belfast Rd is closed to the public until further notice

Shared-ride, book-in-advance, door-to-door public transit service * available for casual as well as regular (ongoing for at least one month) bookings * customers are helped in and out of vehicles and service is provided from one accessible building entrance door to another * this means that drivers will help a person using a wheelchair up or down one step only

Support Persons: customers must provide a letter from their doctor to Para Transpo Administration, the letter must indicate whether they require a support person occasionally, or all the time * the Province of Ontario put out an updated list of health care professionals who can authorize a Support Person in a document * Para Transpo uses this list which is also accessible on the website * if required for all trips, the customer’s registration file will be updated to indicate that a support person is required for all Para Transpo trips * for safety reasons, persons who require a support person will only receive service when they are accompanied by a support person * customers must be six years or older * the support person traveling with the customer will travel free

Companions: customers travelling with a companion should indicate that they are doing so, and tell the booking agent when they are making the trip reservation * only one companion is allowed, and that person will be charged the regular fare

Community Pass: available to Ottawa residents who receive benefits under the Ontario Disability Support Program (ODSP)

EquiPass: reduced monthly pass or per-ride fare for persons who are below the low-income threshold * the EquiPass monthly pass is about half the cost of an Adult pass ($58.25 per month in 2018) * the EquiPass single-ride fare is half the cost of a regular fare ($1.75 per ride in 2018) * only available on Presto or ParaPay * the Presto card is free for people who qualify for this program

ParaPay: new card-free system that lets customers pre-pay their Para Transpo fares * activate the account, load money or a monthly pass, then book trips and ride with Para Transpo * ParaPay cannot be used to pay for trips on OC Transpo buses or the O-Train * for more information call 613-741-4390

Taxi Coupon Program: allows Para Transpo customers to take discounted taxi service as an alternative to Para Transpo * you can book your trip - at your convenience, with participating Ottawa taxi companies and save 40% off the regular fare * if you have any questions or comments about the Taxi Coupon Program, please give us a call at 613-842-3670 / TTY 613-741-5280
Hours COVID-19 Registration Inquiries Mon-Fri 9 am-5 pm * general reservations Mon-Sun 9 am-5 pm * van reservations Mon-Sun 7 am-5 pm 
Para Transpo is generally available during the same hours as OC Transpo's regular transit system * however, the majority of Para Transpo's service operates Mon-Sun 6 am-12 midnight
Areas Served Hull ; Ottawa (City of)
Eligibility Para Transpo service is for persons with permanent or short-term disabilities, who are unable to take conventional transit (buses and O-Train) due to a disability
Application As of Feb. 5, 2018, Lifemark Health Services processes Para Transpo applications 
Mail application or drop it off in person at: Lifemark, 105 – 2249 Carling Avenue, Ottawa, ON K2B 7E9 
Or fax your completed application to 613-721-2151. For more information, call Lifemark at 613-218-8417 (TTY calls also accepted at this number) or email
Languages English ; French
Fees Service - Visit the Website for the fee schedule or call for information
Service Categories Disability Related Transportation
Waiting List Must book one day before trip
Contact Information
Office Phone Registration Inquiries 613-244-1289 (TTY calls also accepted at this number) ; Reservations 613-244-7272 ; Cancellation / Information 613-244-4636
TTY Phone 613-244-4833
Fax 613-244-4329
Other Details
Established New City of Ottawa: 2000 * Taken over by OC Transpo in November 1985
Funding City / Town ; Fees
Elections City Council is elected. OC Transpo is governed by The Transportation and Transit Committee, made up of nine members of City Council
Print Material Flyers
Resources Website
Accreditation No

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