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Alternate Name CASC ; CCAC ; Home and Community Care ; Home Care / Placement Coordination ; LHIN ; OCR
Former Name Champlain Community Care Access Centre ; Ottawa Community Care Access Centre (01 01 2007)
Public Comments Fraudulent Automated Calls to Patients: some home care patients have received fraudulent automated telephone calls informing them they would be discharged from home and community care services, but giving them the choice to purchase additional services. To report suspicious calls or e-mails, send an email to or call 613-747-6784 or 1-866-902-5446. For more information, click here
Location & Accessibility
Located In Community Gloucester
Address & Map
4200 Labelle St, Suite 100
Ottawa, ON K1J 1J8
View Google Map
Intersection Cyrville Rd and Ogilvie Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Access to support at home or in the community 
In-school services: 
* health care services 
* placement into long-term care homes 
* information and referral 
In-home services: 
* nursing 
* personal support 
* physiotherapy 
* occupational therapy 
* speech language therapy 
* social work 
* nutritional counselling 
* medical supplies and equipment 
Specialized programs geared to specific health needs: 
* acquired brain injury 
* convalescent care 
* child and family services 
* school health support 
* mental health 
* palliative care 
* respite care
Hours Mon-Sun 8 am-8 pm
Areas Served Lanark County - North ; North Grenville ; Ottawa (City of) ; Prescott and Russell United Counties ; Renfrew County ; Stormont, Dundas and Glengarry United Counties ; A list of specific communities served can be found at
Boundaries The boundaries for the Champlain Local Health Integration Network (LHIN) include Renfrew County, the City of Ottawa, Prescott and Russell, Stormont, Dundas and Glengarry, North Grenville and four parts of North Lanark (Beckwith, Carleton Place, Mississippi Mills, and Lanark Highlands)
Eligibility Individuals who are recovering from illness or injury, and for those who are living with chronic illness or disability * children with disabilities who are in school * must have an Ontario Health Card for home care services
Application Anyone can make a referral to a LHIN, the client, a family member, caregiver, friend, physician or other health care professional * call to make a referral, for more information or to request a referral form
Languages English ; French
Fees None - for placement services or in-home services
Service Categories Case/Care Management ~ Students with Disabilities ; Condition Specific Rehabilitation Services ; Palliative Care ; Specialized Information and Referral ~ Long Term Care Issues ; Specialized Information and Referral ~ Older Adult/Aging Issues
Waiting List Yes, for placement services and in-home services
Contact Information
Office Phone 310-2222
Toll Free Phone 1-800-538-0520
Other Details
Established 1997
Funding Provincial - Ministry of Health and Long-Term Care * Local Health Integration Network
Elections The Board of Directors is appointed by the Ontario Lieutenant Governor.
Print Material Pamphlets * agency service plan * annual report
Resources Website
Accreditation No

Agency Overview

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