Youth Services Bureau of Ottawa

Site: Ottawa - Carling Ave

Service: Mental Health Services - Integrated Crisis Services

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Record #: OCR0028 Last Full Update: 05 Nov 2014
Description and Services
Description (Service)Strives to provide the appropriate level of response in collaboration with other crisis service providers. A web alert and follow-up program is also offered for professionals in the community. 
* Offers effective interventions at the time of the crisis in order to reduce or divert unnecessary access to hospital emergency rooms * police contact * residential placement 
* Available to respond to a crisis 24/7 and can be accessed when other services are unavailable at the time to respond to those in need 
* A residential crisis unit can be accessed to provide a short period of stabilization for youth ages 12 to 15 years old, up to 5 days 
* Short-term follow-up services and assessment for families or youth who are not presently connected with services or resources
HoursMobile Services/In home support Mon-Fri 4:30 pm-12 midnight * Sat-Sun 11 am-11 pm * Telephone crisis counselling Mon-Sun 24 hours
Areas ServedEastern Ontario
EligibilityAges: 18 year(s) and under 
In home support * telephone intervention for children and youth 0-18 and their families * Residential Crisis Unit for youth aged 12-15
ApplicationCall to obtain services
LanguagesEnglish ; French
Service CategoriesAdolescent/Youth Counselling ; Child Guidance ; Crisis Residential Treatment ~ Children and Youth with Emotional Disturbance ; In Person Crisis Intervention ~ Children and Youth with Emotional Disturbance ; Mental Health Hotlines ~ Families/Friends of Mentally Ill ; Mental Health Hotlines ~ Youth ; Psychiatric Disorder Counselling ~ Children and Youth with Emotional Disturbance ; Psychiatric Mobile Response Teams
Contact Information
Office Phone613-562-3004
Toll Free Phone1-877-377-7775
After Hours Phone24 hours 613 260-2360
Primary ContactDiane Martin, Coordinator; Phone: 613-562-3004
Alternate ContactTed Charette, Assistant Director of Mental Health Services; Phone: 613-562-4708 ext 244
Primary ExecutiveJoanne Lowe, Executive Director; Phone: 613-729-1000; Email:
Alternate ExecutiveFrancine Gravelle, Director of Mental Health Services; Phone: 613-562-4708 ext 225
Alternate NameYSB
Former NameMobile Crisis Support Team
Location & Accessibility
Located In CommunityOttawa
Address & Map
2301 Carling Ave
Ottawa, ON K2B 7G3
View MapQuest Map
Google Map
IntersectionWoodroffe Ave and Carling Ave
AccessibilityPartially Accessible - The Residential Program is not accessible by wheelchair
Bus Route NotesOC Transpo OC Travel Planner or OC Bus Schedules
ParkingFree parking
Other Details
FundingCity / Town ; Provincial - Ministry of Children and Youth Services * Ministry of Training, Colleges and Universities * Ministry of Health and Long-Term Care ; Donations - Charitable Registration Number: 108228545 RR0001 ; United Way
ElectionsThe Board of Directors is elected.
Print MaterialPamphlets * information cards * posters
ResourcesWebsite, Web alerts
AccreditationYes, by Children's Mental Health Ontario