Youth Services Bureau of Ottawa

Site: Ottawa - Carling Ave

Service: Mental Health Services - Integrated Crisis Services

Description and Services
Description (Service) Strives to provide the appropriate level of response in collaboration with other crisis service providers. A web alert and follow-up program is also offered for professionals in the community. 
* Offers effective interventions at the time of the crisis in order to reduce or divert unnecessary access to hospital emergency rooms * police contact * residential placement 
* Available to respond to a crisis 24/7 and can be accessed when other services are unavailable at the time to respond to those in need 
* A residential crisis unit can be accessed to provide a short period of stabilization for youth ages 12 to 15 years old, up to 5 days 
* Online Crisis Chat, 
* Short-term follow-up services and assessment for families or youth who are not presently connected with services or resources
Hours Mobile Services/In home support Mon-Fri 4:30 pm-12 midnight * Sat-Sun 11 am-11 pm * Telephone crisis counselling Mon-Sun 24 hours * Online Crisis Chat Hours Thu-Sun 4 pm-10 pm
Dates Year-round
Areas Served Eastern Ontario
Eligibility Ages: 18 year(s) and under 
In home support * telephone intervention for children and youth 0-18 and their families * Residential Crisis Unit for youth aged 12-15
Application Call to obtain services
Languages English ; French
Fees None
Service Categories Adolescent/Youth Counselling ; Child Guidance ; Crisis Residential Treatment ~ Children and Youth with Emotional Disturbance ; In Person Crisis Intervention ~ Children and Youth with Emotional Disturbance ; Mental Health Hotlines ~ Families/Friends of Mentally Ill ; Mental Health Hotlines ~ Youth ; Psychiatric Disorder Counselling ~ Children and Youth with Emotional Disturbance ; Psychiatric Mobile Response Teams
Contact Information
Office Phone 613-562-3004
Toll Free Phone 1-877-377-7775
After Hours Phone 24 hours 613 260-2360
Fax 613-562-0229
Social Media Facebook Twitter
Primary Contact Diane Martin, Coordinator
Alternate Contact Ted Charette, Assistant Director of Mental Health Services; Phone: 613-562-4708 ext 244
Primary Executive Joanne Lowe, Executive Director; Phone: 613-729-1000; Email:
Alternate Executive Francine Gravelle, Director of Mental Health Services; Phone: 613-562-4708 ext 225
Alternate Name YSB
Former Name Mobile Crisis Support Team
Location & Accessibility
Located In Community Ottawa
Address & Map
2301 Carling Ave
Ottawa, ON K2B 7G3
View MapQuest Map
Google Map
Intersection Woodroffe Ave and Carling Ave
Accessibility Partially Accessible - The Residential Program is not accessible by wheelchair
Bus Route Notes OC Transpo OC Travel Planner or OC Bus Schedules
Parking Free parking
Other Details
Established 2001
Funding City / Town ; Provincial - Ministry of Children and Youth Services * Ministry of Training, Colleges and Universities * Ministry of Health and Long-Term Care ; Donations - Charitable Registration Number: 108228545 RR0001 ; United Way
Elections The Board of Directors is elected.
Print Material Pamphlets * information cards * posters
Resources Website, Web alerts
Accreditation Yes, by Canadian Centre for Accreditation