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Print Version (New Window)| Record #: MET7777 | Last Full Update: 19 Aug 2020 |
| Names | |
|---|---|
| Alternate Name | 211 Central ; 211 Toronto ; 211Ontario.ca ; Blue Book ; CV19 |
| Former Name | Community Information Centre of Metropolitan Toronto (1998) ; Community Information Toronto (2004) |
| Location & Accessibility | |
| Located In Community | Toronto Downtown North |
| Address & Map | |
| Intersection | Yonge St and St. Clair Ave W |
| Physical Access | Easy access to elevator ; Washrooms not accessible |
| Description and Services | |
| Description (Service) | COVID19 -- service continues by phone, email, chat or internet, no walk-in service
Comprehensive information and referral services * 211 and contact centre services * website and database development * consultation and training * partnership and standards development Customer Service, info@findhelp.ca Data and resource coordination services -- including local and Ontario-wide web resources of community, health, social and related government services such as www.211Central.ca * Update Desk, 211update@findhelp.ca Training and outreach, training@findhelp.ca -- training in assessment, information, referral, interviewing, communication skills, customer service, and understanding the structure of human services * outreach presentations Partnership opportunities 416-392-4605 ext 101 -- for development of information systems and resources Lead agency for SPARK Ontario -- see separate entry |
| Hours | 211 -- Mon-Sun 24 hours * office Mon-Fri 8:30 am-4:30 pm |
| Areas Served | Durham Region ; Peel Region ; Toronto ; York Region |
| Boundaries | Canada |
| Eligibility | Open to all |
| Application | Call or visit website for information |
| Languages | English ; French ; 180 languages available via 211 Contact Centre (see separate entry) |
| Fees | Fees for training services * free membership |
| Service Categories | Comprehensive Information and Referral ; Information Technology Management Support ; Internet Information Resources ~ Human/Social Services Issues ; Professional Skills Development Support ~ Community/Social Services Occupations |
| Contact Information | |
| Office Phone | 416-392-4605 |
| Toll Free Phone | Administration 1-800-836-3238 within Canada |
| TTY Phone | 1-888-340-1001 |
| Fax | 416-392-4404 |
| info@findhelp.ca | |
| Website | www.findhelp.ca |
| Primary Executive | Sue Wilkinson, Executive Director |
| Other Details | |
| Funding | Regional / Municipal - Community Service Partnerships (CSP) ; United Way - United Way Greater Toronto |