Canada. Canadian Radio-television and Telecommunications Commission
Site: Ottawa
Service: National Do Not Call List
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Print Version (New Window)| Record #: KGN4600 | Last Full Update: 16 Oct 2019 |
| Names | |
|---|---|
| Alternate Name | CRTC ; DNCL ; Do Not Call List ; Do Not Call List Operator ; Do Not Call Registry ; Telemarketing |
| Location & Accessibility | |
| Located In Community | Ottawa |
| Address & Map | |
| Mailing Address | c/o Telemarketing Regulation, CRTC Ottawa, ON K1A 0N2 |
| Physical Access | Not Applicable |
| Description and Services | |
| Description (Service) | Individuals can register to put their phone number on the National Do Not Call list * may take up to 31 days to begin noticing a reduction in calls * allows consumers to reduce the number of unsolicited telemarketing calls received on personal telephone numbers including landline, wireless, fax, or VoIP * CRTC investigates complaints * registration is permanent National Do Not Call List excludes: * Canadian registered charities * political parties, riding associations and candidates * persons or entities collecting information for a survey * newspapers of general circulation, for the purpose of soliciting subscriptions * Any organizations where a business relationship already exist |
| Hours | Mon-Fri 8:30 am-4:30 pm * online Mon-Sun 24 hours |
| Areas Served | Canada |
| Eligibility | Service subscribers or those who have the authority to act on behalf of service subscriber * can register landline, wireless, fax, or VoIP * business numbers cannot be registered on the National Do Not Call List, including personal telephone lines used for business purposes |
| Application | Register online or by telephone * to register by phone: call from the phone number you want to register * to register by fax: send a fax from the fax machine you want to register (write the number and "Please Register ") * call the National DNCL Service Line for the number to be removed |
| Languages | English ; French |
| Fees | None |
| Service Categories | Unsolicited Advertising Opt Out Assistance |
| Contact Information | |
| Office Phone | Canada-wide toll free 1-866-580-3625 (1-866-580-DNCL) |
| TTY Phone | National DNCL Service 1-888-362-5889 (1-888-DNCL-TTY) |
| Fax | 1-888-362-5329 (1-888-DNCL-FAX) |
| Website | lnnte-dncl.gc.ca/en |
| Social Media |      |
| Other Details | |
| Funding | Federal |
| Resources | Website |