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Ottawa. City OperationsInformation Technology Services Department, Client Services Branch |
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| Address, Telephone, E-mail, Website | ||||
|---|---|---|---|---|
| Address | Ottawa City Hall 110 Laurier Ave W Ottawa, ON K1P 1J1  | |||
| Intersection | Elgin St | |||
| Located In Community | Ottawa | |||
| Bus Route Notes | OC Transpo OC Travel Planner or OC Bus Schedules | |||
| Parking | Pay parking lot * Parking meters | |||
| Accessibility | Fully Accessible | |||
| Office Phone | 3-1-1 * 613-580-2400 * 24-hour service | |||
| TDD/TTY Phone | 613-580-2401 | |||
| Toll Free Phone | 1-866-261-9799 | |||
| Fax | 613-580-2495 | |||
| 311@ottawa.ca | ||||
| Website | ottawa.ca/en/contact/clientservices/index.htm | |||
| Description and Services | ||||
| Hours | Irregular, call for details. | |||
| Dates | Year-round | |||
| Description | The 311 Contact Centre: Takes calls about city operations (birth and death registration * marriage licenses * Commissioner of Oaths * development information * roadways * sidewalks * sewage * trees * parks * parking * animal control * business * employment and taxi licenses * water * garbage and recycling * traffic lights and signs.) Municipal Emergency Services after hours and weekends. The Client Service Centres: * Government Service Centre in Ottawa, Ottawa City Hall, 110 Laurier Ave W, 1st Flr, Ottawa, K1P 1J1 * Ben Franklin Place Client Service Centre, 101 Centrepointe Dr, Ottawa, K2G 5K7 * North Gower Client Service Centre, 2155 Roger Stevens Dr, North Gower, K0A 2T0 * West Carleton Client Service Centre, 5670 Carp Rd, Kinburn, K0A 2H0 * Metcalfe Client Service Centre, 8243 Victoria St, Metcalfe, K0A 2P0 * Orléans Client Service Centre, 255 Centrum Blvd, Ste 100, Ottawa, K1E 3V8 Accept payments for a variety of City products and services such as: tax * parking tickets * water bills * permit and license renewals * marriage licenses * birth and death registration * municipal parking permits * animal licensing * building and development permit applications * recreation program registration * Commissioner of Oaths services * Some centres offer public Internet access through SmartSite. The Government Service Centre in Ottawa, located at Ottawa City Hall is a one-stop service centre for convenient access to information or services from all three levels of government (Government of Canada, Province of Ontario and City of Ottawa). | |||
| Eligibility | No restrictions | |||
| Application | Call, visit the website or drop-in. | |||
| Fees | Service - Fees apply to certain services, call or visit the website. | |||
| Languages of Service | English ; French | |||
| Areas Served | Ottawa (City of) | |||
| Subjects | ||||
| Subjects | Adults ; Birth certificates ; Death certificates ; Emergencies ; Environment ; Information and referral ; Licences ; Marriage certificates ; Municipal government ; Road information ; Seniors ; Social insurance numbers ; Young adults | |||
| Service Categories - Blue Book | Information, Counselling, Crisis Intervention, Support Programmes | |||
| Broader Terms | Adults ; Age groups ; Certificates ; Government ; Official documents ; Road services ; Transportation ; Transportation services | |||
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