Ottawa Community Immigrant Services Organization

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Record #: OCR2162 Last Modified: 31 Mar 2014 Last Full Update: 24 Sep 2013
Address, Telephone, E-mail, Website
Office Phone613-725-0202
Located In CommunityOttawa
Address959 Wellington St W
Ottawa, ON K1Y 2X5
Google Map
IntersectionParkdale Ave and Wellington St W
AccessibilityFully Accessible
Bus Route NotesOC Transpo OC Travel Planner or OC Bus Schedules
ParkingFree occasional parking on the street
Description and Services
DescriptionCommunity services centre for immigrants * Assists newcomers, refugees and ethno-cultural groups to become equal participants in the social, economic and political life of Canada.

Settlement Program (formerly Immigrant Settlement and Adaptation Program): Contact Martine Bresee, Settlement Intake Counsellor, 613-725-5671 ext 316
Services to enable immigrants and refugees to integrate into Canadian society including orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services * includes Settlement Workers in Schools program

The Multicultural Liaison Program: Contact Ikram Jama, MLO Program Manager 613-725-5671 extension 262
* Addresses the needs of children and youth from immigrant communities, racial and ethno-cultural minorities through a team of Multicultural Liaison Officers (MLO) working in partnership with the three public boards of education in the City of Ottawa. * liaison between families and community services

Language Instruction for Newcomers to Canada (LINC): Contact Ron Lavoie, Manager, or reception at 613-249-9634
* Full-time and part-time English language training for newcomers * open to all landed immigrants and convention refugees * child minding is available * classes are offered in the South (1800 Bank Street) region of Ottawa * daytime and evening classes are available

Immigrant Women's program: Carmen G. Urbina 613-725-5671 ext 332
Free basic computer training * assists settlement integration through group activities * workshops * self-help and support groups * guidance and support for immigrant women seeking employment in Canada

Counselling Program: For additional information contact Carmen G. Urbina, Manager, 613-725-5671 ext 332, curbina@ To make an appointment, please contact Carmen Gloria Urbina,
* Equipped to provide psychotherapy services to the immigrant and refugee population in Ottawa * psychotherapy for clients suffering from migration and culture-related issues * specialized assistance to survivors of war trauma, political persecution, imprisonment and torture. Services available in languages other than English and French. Clinical supervisor and counsellors available for consultations and specific trainings.

Immigrant and Refugee Youth Counselling Project: Contact: Christy Etienne, 613-725-5671 ext 352
* Provides counselling intervention for immigrant and refugee youth through support groups * support healthy self-esteem, self-confidence, and identity development * ease transitions * increase youth engagement, sense of belonging, and connectedness * encourages and help foster development and realization of full potential

Inter Amicos: Contact Nasir Tarafder, Program Coordinator, 613-725-5671 ext 330
* This is a private sponsorship of refugees by any group of five or more Canadian citizens or permanent residents, who are at least 18 years of age and live in the expected community of settlement. The group must collectively commit to provide the necessary support for their sponsored refugee for the full duration of the sponsorship. The refugee must qualify as refugee according to Canada's refugee and humanitarian resettlement program.

Community Economic Development: explore, identify and create opportunities for economic development initiatives within the immigrant community in Ottawa.

Career Mentoring program: Contact Leslie Emory, Program Coordinator, 613-725-5671 ext 312, or Hedieh Azad, Manager Tel: 613-725-5671 ext 262
* Supports internationally trained professionals to obtain employment in their profession by matching them in a mentoring relationship with Canadians currently employed in the same field or similar field. * Mentors support mentees to understand profession specific requirements, develop an employment research plan, understand Canadian working culture, develop professional networks and ultimately secure employment commensurate with their education and experience.
HoursMon-Fri 9 am-5 pm * evening appointments
Areas ServedOttawa (City of)
EligibilityNewcomers, refugees and immigrants.
ApplicationCall contact person for each program
Languages of ServiceEnglish ; French ; Interpretive Services ; Cantonese ; Creole ; Dari ; Farsi ; Kinyarwanda ; Kirundi ; Somali ; Spanish ; Swahili ; Vietnamese ; Varies per program
FeesService - Translation services and cross-cultural training workshops are available on a cost-recovery basis.
Waiting ListYes, length varies according to program
Contact Information
Primary ContactMartine Bresee, Settlement Intake Counsellor; Phone: 613-725-5671 ext 316; Email:
Primary ExecutiveElwira Felczak, Manager, Settlement and Integration Program; Phone: 613-725-5671 ext 325; Email:
SubjectsCharitable status ; Children ; Counselling ; Cultural communities ; Employment ; English as a second language ; Friendship services ; Immigrants ; Income tax clinics ; Information and referral ; Interpretation ; Job search training ; Legal aid ; Legal information ; Multiculturalism ; Nonprofit organizations ; Orientation ; Race relations ; Reception ; Refugees ; Settlement services ; Torture ; Translation ; Tutoring ; Visible minorities ; Vocational counselling ; Women
Broader TermsAge groups ; Counselling ; Education ; Educational programs ; Family support ; Financial services ; Human rights ; Immigration ; Instructional programs ; Language instruction ; Legal services ; Organizations
Service Categories - Blue BookCitizenship, Multicultural and Immigrant Services, Language Services