Pinecrest-Queensway Community Health Centre

Site: Ottawa - Richmond Rd

Service: Social Services

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Record #: OCR1356 Last Modified: 31 Mar 2014 Last Full Update: 21 Feb 2014
Address, Telephone, E-mail, Website
Office Phone613-820-4922
Toll Free PhoneInfant Hearing Program 1-866-432-7447
FaxAdministration 613-288-3407 * medical Clinic 613-820-2006
Located In CommunityOttawa
Address1365 Richmond Rd, 2nd Flr
Ottawa, ON K2B 6R7
Google Map
IntersectionRichmond Rd and Carling Ave
AccessibilityFully Accessible
Bus Route NotesOC Transpo OC Travel Planner or OC Bus Schedules
ParkingFree parking
Description and Services
DescriptionHealth centre focused on family and community health

Primary Health Care:
* Health clinic staffed by family physicians, nurse practitioners and nurses / community clinics
* Nutrition: individual and group support provided by registered dietitians
* Harm Reduction Programs: needle exchange, anonymous human immunodeficiency virus (HIV) testing, safe crack kits
* Diabetes education
* Smoking cessation workshops
* Falls prevention program
* Primary care outreach for seniors
* Dental screening
* Well Baby drop-in
* Nursing foot care
* Sexual health clinic
* Lung health clinic
* Arthritis clinic

Community Health:
* Community Development: advocacy, education and supports to community residents to increase involvement in the community
* Multicultural Outreach: assistance to newcomers to facilitate integration into existing services
* Health Promotion: focusing on enabling people to increase control of their health and address determinants of health
* Community House Coordination: develop and facilitate programs and outreach to five low-income housing communities, support to planning and community initiatives
* Safety and Trust: support to community leaders and training to support the development of healthy communities and address issues of concern
* Youth Programming: homework clubs, United Sisters program for girls 10-14, training, workshops and events for youth, Somali Youth leadership and skills development
* Youth Retail Program: employment training to out of school and out of work youth / paid retail placements
* Employment Supports: Employment Ontario suite of services and workshops to assist job seekers
* Millennium Learning Centre: access to computers aimed at job seekers, workshops on specific software

Pathways to Education:
* Support to high school students from low-income communities to help complete high school and move on to post-secondary education: tutoring, mentoring, financial and advocacy support

Children and Family Services:
* Headstart Nursery School: subsidized programming
* Crescendo Parent/Preschool Drop-Ins: for parents and children 0 to 6 years old * developing parenting skills, social skills, information and referral
* Early Years Centre: universal access, information and referrals for parents and caregivers with children 0 to 6, bilingual designation
* Leaping Lizards: after-school programming for children 4 to 6
* Toy Lending Libraries: educational and recreational toys
* Support to Homeless: respite care program for residents of Carling Family Shelter
* Circle of Support: parenting support for Somali and Arabic families
* Pre-Post Natal Programs: focus on infant care, parent education, nutrition program for high risk pregnant women
* Specialized Drop-Ins: Dads, Breastfeeding Support
* Multicultural Specific Drop-Ins
* School's Cool: school readiness program for 3 and 4 year olds

Specialized Preschool Programs:
* First Words: screening clinics and treatment for children with speech language developmental delays
* Infant Hearing: screening of all newborns born deaf or at risk of deafness
* Blind/Low Vision: intervention and consultation services for families with infants diagnosed as blind or low-vision

Mental Health:
* Assertive Community Treatment Team: support and treatment to those with severe persistent illness
* Counselling: intake assessment, crisis intervention, referrals, walk-in, health promotion groups
* Multicultural Case Management: information, support and referrals for new Canadians with severe and persistent mental illness
* Support to Homeless: housing loss prevention and housing search
* Bus tickets, emergency fund, emergency baby supplies
* Families First: housing assistance
HoursAdministration and counselling/intake appointments Mon-Fri 8:30 am-4:30 pm 
Clinic Mon-Wed 8:30 am-8:30 pm * Thu 1 pm-4:30pm * Fri 8:30 am-4:30 pm 
Emergency food service available during counselling intake walk-in Mon, Tue, Thu, Fri 12:30 pm-3:15 pm
Areas ServedOttawa
BoundariesNorth-South: Ottawa River to Baseline Rd * East-West: Sherbourne Rd/Maitland Ave to Queensway and west to Woodroffe Ave to Bayshore area * communities of Nepean, Rideau, Osgoode and Manotick serviced by South Nepean Community Health Centre
EligibilityNo restrictions
ApplicationTo find the centre serving your area, visit this link: a href="" target="_blank"></a>
Languages of ServiceEnglish ; French - only in designated programs ; Interpretive Services
Waiting ListNot for most programs
Contact Information
Primary ContactWanda MacDonald, Executive Director; Phone: 613-820-4922 ext 3375; Email:
Primary ExecutiveWanda MacDonald, Executive Director; Phone: 613-820-4922 ext 3375; Email:
SubjectsAbuse ; Adults ; Breastfeeding ; Charitable status ; Children ; Community health centres ; Counselling ; Crisis intervention ; English as a second language ; Families ; Family therapy ; Family violence ; Free services ; Gays ; Group therapy ; Immigrants ; Income tax clinics ; Infants ; Information and referral ; Lesbians ; Marriage counselling ; Mental health ; Mental health services ; Nonprofit organizations ; Parent and child programs ; Parenting support ; Prenatal care ; Refugees ; Somali community ; Support groups ; Telephones ; Toddlers ; Women ; Young adults ; Youth
Broader TermsAdults ; African community ; Age groups ; Children ; Counselling ; Criminal offences ; Cultural communities ; Education ; Educational programs ; Family support ; Financial services ; Groups ; Health ; Health clinics ; Health service facilities ; Health services ; Instructional programs ; Language instruction ; Mental health ; Mental health services ; Nutrition ; Organizations ; Parenting support ; Patient care ; Psychotherapy ; Reduced cost services ; Sexual preferences
Service Categories - Blue BookMulti-Service Departments and Organizations