Youth Services Bureau of Ottawa

Site: Ottawa - Carling Ave

Service: Mental Health Services - Integrated Crisis Services

[  Suggest an Update |  Français |  Print Version (New Window) ]
Record #: OCR0028 Last Full Update: 22 Feb 2013
Description and Services
HoursMobile Services/In home support Mon-Fri 4:30 pm-12 midnight * Sat-Sun 11 am-11 pm * Telephone crisis counselling 24 hr service
DescriptionStrives to provide the appropriate level of response in collaboration with other crisis service providers. A web alert and follow-up program is also offered for professionals in the community. 
* Offers effective interventions at the time of the crisis in order to reduce or divert unnecessary access to hospital emergency rooms * police contact * residential placement 
* Available to respond to a crisis 24/7 and can be accessed when other services are unavailable at the time to respond to those in need. 
* A residential crisis unit can be accessed to provide a short period of stabilization for youth ages 12 to 15 years old, up to 5 days. 
* Short-term follow-up services and assessment for families or youth who are not presently connected with services or resources.
EligibilityAges: 18 year(s) and under 
In home support * Telephone intervention for children and youth 0-18 and their families * Residential Crisis Unit for youth aged 12-15.
ApplicationCall to obtain services.
Languages of ServiceEnglish ; French
Areas ServedEastern Ontario
Contact Information
Office Phone613-562-3004
Toll Free Phone1-877-377-7775
After Hours Phone613 260-2360 * 24 hour service
Primary ContactDiane Martin, Coordinator; Phone: 613-562-3004
Alternate ContactKim Fenn, Assistant Director of Mental Health Services; Phone: 613-562-4708 ext 227
Primary ExecutiveJoanne Lowe, Executive Director; Phone: 613-729-1000; Email:
Alternate ExecutiveFrancine Gravelle, Director of Mental Health Services; Phone: 613-562-4708 ext 225
Alternate NameYSB
Former NameMobile Crisis Support Team
Location & Accessibility
Address2301 Carling Ave
Ottawa, ON K2B 7G3
Google Map
IntersectionWoodroffe Ave and Carling Ave
Located In CommunityOttawa
Bus Route NotesOC Transpo OC Travel Planner or OC Bus Schedules
ParkingFree parking
AccessibilityPartially Accessible - The Residential Program is not accessible by wheelchair
Other Details
SubjectsCharitable status ; Children ; Counselling ; Crisis intervention ; Families ; Free services ; Mental health ; Mental health services ; Nonprofit organizations ; Residential care ; Youth
AccreditationYes, by Children's Mental Health Ontario
Print MaterialPamphlets * information cards * posters
ResourcesWebsite, Web alerts
ElectionsThe Board of Directors is elected.
FundingCity / Town ; Provincial - Ministry of Children and Youth Services * Ministry of Training, Colleges and Universities * Ministry of Health and Long-Term Care ; Donations - Charitable Registration Number: 108228545 RR0001 ; United Way